Prime Janitorial Optimizes Operations with Ricoh LATAM's Managed Print Services, Document Management Tools, and Collaboration Rooms

History and context:

PRIME is a group of Puerto Rican companies founded and incorporated in 1999. For over 20 years, PRIME has specialized in cleaning and maintenance services, landscaping, nutrition and cafeteria services, chemical product manufacturing, and emergency management services. They provide industrial, commercial, governmental, and healthcare services, among others, primarily focused on B2B. They have a workforce of over 2,000 employees in Puerto Rico, the Dominican Republic, and the United States.

Challenges:

In recent years, the biggest challenge faced by Prime Janitorial Services Corp. has been finding a technology business partner that offers security, solutions, and services aligned with the company’s growth vision. They needed a company that could simplify their internal processes, such as inventory management, sales, customer visits, and service claims, allowing them to increase their sales force and services, improve productivity, and, most importantly, offer easy-to-use solutions. They sought a company that would not only provide a solution but also deliver excellent service from the initial implementation to project integration.

Ricoh Solution:

After an extensive analysis of facilities, processes, and technology, Ricoh identified several solutions that helped the company, including:

• Managed Printing Services with Ricoh Intelligent Multifunction Devices and the Click Charge solution.
• Collaboration rooms equipped withaudiovisual solutions like IWB and Logitech.
• Ricoh Device as a Service (DaaS), including laptops, servers, and Surface devices, ensuringdevice management with growth continuity for the coming years.
• Ricoh Smart Flow for document management.

Results:

Ricoh supported PRIME Janitorial in improving information flow and processes, which led to:

• Reduction in the management time of internal and external processes, significantly impacting sales processes.
• Improvements in communication between departments, users, and customer service.
• Significant facilitation of administrative processes by promoting semi-presential and remote collaboration, creating an environment more accessible to the latest technology within the company.

Conclusion:

Prime Janitorial Services Corp. found in Ricoh LATAM a business partner that enabled them to accelerate digital adoption by understanding their organization’s needs and integrating digital solutions and services without the need to contact different suppliers to meet those needs, establishing a single point of contact.

Ricoh Latin America and Prime Janitorial act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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