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Connect students with their teachers at your institution or remotely in a seamless digital experience with Ricoh Higher Education Services.

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Find out more about our case studies
Caso de Estudio: Empresa de Manufactura Costarricense

Case Study: Costa Rica Manufacturing Company

Case prepared by Patricia Rosales, Ricoh Costa Rica

In this case study the name of the company is omitted due to client confidentiality requirements.

History and context

In the heart of Costa Rica, a leading manufacturing company has become a world leader in the production and importation of fresh tropical produce. With a multinational infrastructure, this company is involved in all stages of the process: from production and procurement to shipping, ripening, distribution, and marketing of fresh tropical products. Its vision focuses on Stewardship and Protection of the Planet, Healthy Food for Healthy Lives, Enriching Quality of Life and Principles of Responsible Business Conduct.

Business challenge

Despite its success, the company faced a significant challenge: its conference rooms did not meet the requirements for effective meetings. Lack of professional advice and poor audio and video quality in virtual meetings with other countries prevented the sessions from being fruitful and meeting their objectives.

To address this issue, Ricoh met with the company to better understand its needs and explore lines of business and the relationship at the international level. During these meetings, the need for process automation in its Central American production plants was also identified. Ricoh contacted the global IT management in the Costa Rican office and, together with the specialists, initiated an immediate approach with the client.

Ricoh Solution

Ricoh proposed a complete and comprehensive solution that not only improved the operation of its audiovisual rooms but also included the optimization and automation of plant processes. The solution consisted of:

  • Ricoh Connected Workplace to solve intangibility issues in all-room corporate meetings and automate the divisible room by adding a door sensor that joins both rooms into one expert.
  • Ricoh Smart Flowincluding Zebra equipment to optimize plant floor processes.
  • Ricoh Workplace Managed Services to ensure technical support, maintenance of installed technology and supplies.

Results

The implementation of Ricoh's solution brought remarkable results:

  • A 40% increase in productivity.
  • More effective and faster collaborative meetings increased by 135%.
  • Reduction of bottlenecks and delays in repairs, increasing productivity by 35%.

Ricoh Latin America and the company acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Leave us your information and one of our experts will contact you.

Case Study: Mundi Vacations

Case Study: Mundi Vacations

Prepared by Veronica Figueroa, Ricoh El Salvador

History and Context

Mundi Vacations is a Salvadoran travel agency that began operations in the 1960s. With a long history in the industry, it has faced several changes in its environment, including political and social factors. However, Mundi Vacations remains at the forefront, maintaining its family touch and cultural roots, while adapting to new market expectations by incorporating state-of-the-art technology in its operations. This has allowed them to specialize in the design, promotion, and operation of group tours, as well as in the attention to tourists and individual travelers around the world.

Business Challenge

With the increase of digitalization, customers demand quick responses and access to detailed and accurate information for each of their trips. In this context, Mundi Vacations is committed to innovate its internal processes in order to offer an exceptional service and also to guarantee the security, privacy of personal information and flight itineraries of all customers who rely on its services.

Ricoh Solution

After analyzing the travel agency's current processes, Ricoh proposes to implement Ricoh Smart Flow for task management, developed to suit the client's current workflows, allowing them to increase their operational efficiency, optimizing the management of each traveler's information, routes and destinations, as well as the follow-up performed by each executive. The solution generates reports with historical data for each client, which can be used for future analysis.

Results

The acquisition of the solution proposed by Ricoh has brought great benefits to Mundi Vacations, by allowing the centralization of its commercial management in a single place. This allows all the information to be updated and viewed in real-time by the entire team, eliminating the need to resort to different data sources. It is important to highlight that the technological solution, designed to the client's needs, covers three key areas:

  1. Invoice and calendar registration
  2. Lead management
  3. Customer database management

In addition, the implementation time provided by Ricoh ensured that the Mundi Vacations travel agency could continue its operations without interruption, thus preserving the excellent experience it offers its customers. In short, this collaboration not only optimizes internal processes but also reinforces Mundi Vacations' commitment to quality and efficiency in customer service.

"The tool has proven to be an extremely practical and easy-to-use solution, which has allowed for its detailed customization to fully adapt to the company's specific needs. Thanks to its implementation, we have been able to automate key processes, such as generating reports more efficiently, monitoring sales, and identifying frequent customers, among other data that were previously managed manually. In addition, in our case, it has facilitated internal communication between team members to manage specific quotes and follow up on leads. We believe that there is still great potential to be explored in the tool, which will allow us to continue simplifying and digitizing processes, optimizing resources, and fostering the company's continuous growth".Mundi Vacations Representative.

Ricoh Latin America and Mundi Vacations act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Fitness de Altura

Case Study: Fitness de Altura

Por Veronica Figueroa, Ricoh El Salvador

History and context

Fitness de Altura is a chain of gyms with a presence in many Latin American countries. Currently, it has more than 600 locations, and adds up to around 1.5 million customers. In El Salvador, it began operations in 2019 and now has more than 5 branches distributed in the country.

Its mission is to democratize high-quality fitness, making it accessible to all. That is why Smart Fit's facilities have the space and technology necessary to meet the needs of all its students.

Business challenge

The gym chain faced a major challenge in seeking a strategic partner to help them establish themselves in the country. They needed to implement an efficient billing process, comply with tax regulations and continue to expand their operations.

A key aspect of its business model is that customers must subscribe to a membership to access SMART FIT's facilities and enjoy all its benefits. This not Only fosters customer loyalty but also highlights the importance of membership longevity. For users, it is crucial to receive their monthly invoices in a timely manner, thus avoiding delays, late payments and expiration of their subscriptions.

Ricoh Solution

After understanding the customer's processes and business model, Ricoh presents a value proposition that is divided into two stages. In the first: is the implementation of digital invoicing or electronic invoicing with Ricoh Smart Flow to subscribers, which incorporates the Altura Fitness invoicing system, allowing the issuance of high-quality printed invoices with Ricoh's smart multifunctional devices and, at the same time, the sending of these invoices digitally to each subscriber. At the same time, the information generated is uploaded and stored in the Smart Document Control document manager for backup and future reference.

Likewise, the second stage of the project is the implementation of electronic invoicing to issue tax documents digitally to be sent to the Ministry of Finance, complying with the requirements requested by this governmental institution whose purpose is to manage the financial administration of the state.

Results

The implementation of electronic invoicing has not only brought great benefits for our client FITNESS DE ALTURA, but also improves and cares for the end user experience, contributing greatly to their loyalty. Below is a detail of all the results obtained:

Fast, reliable, and eficiente billing process, generating a more agile and accurate collection cycle.

Increases subscriber satisfaction, thanks to the accuracy of invoices sent via e-mail.

Reduction of errors: Eliminating manual processes in the preparation of invoices minimizes the possibility of claims and complaints from subscribers.

Optimal document management: The document manager allows the client to securely store and retrieve the client's tax documents or important documents. It facilitates searches and queries, and additionally, eliminates the costs associated with physical storage of documents.

Reports: Better control of invoices sent, allowing to collect billing data for future analysis, trends and improvements.

Ricoh Latin America and Fitness de Altura act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: MayFlower School

Case Study: MayFlower School

Case prepared by Carol Alarcon, Ricoh Chile.

History and context

MayFlower School, located in Santiago, Chile, is a renowned educational institution that stands out for its academic excellence and commitment to pedagogical innovation. For over 40 years, it has offered a comprehensive education that fosters the academic and personal development of its students. With a vibrant community of students, parents, and teachers, MayFlower School has established itself as a benchmark in the formation of future generations of leaders.

Business challenge

Over the years, MayFlower College has faced the constant challenge of modernizing its technological infrastructure to meet the growing demands of an ever-changing educational environment. A significant increase in the capacity of its student body following a move to a larger space brought with it an urgent need to improve the quality and efficiency of printing and teaching processes. In addition, there were problems with the previous multifunctional equipment supplier, which led to disruptions and high operating costs. The objective was to implement a comprehensive technological solution that would support new teaching methodologies and optimize resource management.

Ricoh Solution

Ricoh Chile has been a strategic partner for MayFlower School for the past 13 years, driving its technological transformation through several key initiatives:

  • Modernization of Teaching Equipment: A migration from desktop computers to portable laptops was performed for teachers with Ricoh Device as a Service (Ricoh DaaS) services, improving their flexibility and ability to interact with students both inside and outside the classroom.
  • Intelligent classrooms with advanced technology:Classrooms with modern projectors were implemented, allowing visually enriched teaching, and facilitating the adoption of new pedagogical methodologies.
  • Optimization of Printing Infrastructure: Older MFPs from the previous vendor were replaced with advanced Ricoh Printing Managed Services solutions, featuring the latest Ricoh Intelligent Multifunctional models and Managed Print Services, which solved reliability issues and reduced operating costs. In addition, two copy centers were implemented with Ricoh Pro 8300 and Ricoh Pro 8200 production printers, which significantly improved print quality and enabled efficient handling of large volumes.
  • Use of iPad in Preschool:To modernize education from the initial levels, the center acquired an iPad with Ricoh Services for preschool promoting new learning methodologies, adapting to a digital educational environment, and at the forefront.

Results

  • Increased Operational Efficiency: The creation of the copy centers made it possible to handle larger print volumes with faster turnaround times, reducing costs per sheet and improving the production of internal material.
  • Improved Service Perception:Technological modernization increased the satisfaction of students, parents, and teachers, who now enjoy a more agile and reliable service.
  • Transformation in Teaching: The incorporation of projectors and iPads facilitated the adoption of modern educational methodologies, improving the quality of teaching and promoting an interactive learning environment.
  • Cost Reduction and Quality Increase: The change to Ricoh printing solutions not only optimized operating costs but also increased the quality of the materials produced, favoring both administrative management and academic activities.

MayFlower School continues to benefit from these technological improvements, positioning itself as an educational institution at the forefront of innovative education in Chile, thanks to the ongoing collaboration with Ricoh and its Ricoh K-12 Education value proposition, solutions and services tailored to the current needs of the primary and secondary education sector.

Ricoh Latin America and MayFlower School act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: La Carpio School

Case Study: La Carpio School

Case prepared by Patricia Rosales, Ricoh Costa Rica

History and context

La Carpio School, located in a marginal urban area of Costa Rica, has taken a significant step towards modernizing its educational technology infrastructure with the acquisition of 36 Ricoh Interactive Displays, transforming its traditional classrooms into smart classrooms. This school, which serves a community with limited resources, is committed to improving the quality of education and providing its students with the necessary tools for effective and dynamic learning of the skills of the future.

Educational Challenge

Prior to the implementation of the interactive screens, La Carpio School faced several challenges. The lack of adequate technological resources limited students' opportunities to access a modern and competitive education. Traditional teaching methods failed to fully engage students' attention, which affected their academic performance and motivation to learn.

Ricoh solution

With the installation of audio-visual solutions for smart classroomswith RICOH interactive displays with Managed Meeting Room Support Services, La Carpio School has transformed its classrooms into interactive and collaborative learning spaces. These displays allow teachers to integrate multimedia content into their lessons, facilitating more visual and participatory teaching. Students can interact directly with the content, which encourages greater participation and understanding of the topics.

Results:

Student Benefits

The Ricoh interactive displays have brought multiple benefits to the students at La Carpio School:

  • Improved Participation: Students are more motivated and actively participate in classes thanks to interactive activities.
  • Access to Digital Resources: Students can access a wide range of online educational resources, enriching their learning.
  • Technology Skills Development: The use of these displays helps students develop essential technology skills for the future.
  • Personalized Learning: Teachers can tailor lessons to the individual needs of students, offering more personalized and effective learning.

"For me Ricoh is collaboration for the better."

Silvia Arroyo. Director, La Carpio School

Conclusion

Since the implementation of the interactive screens, part of the solutions and services offered by Ricoh Education, the La Carpio School has seen a marked improvement in the academic performance of its students. Classes are more dynamic and engaging, which has increased attendance and participation. In addition, students have developed greater confidence in the use of technology, better preparing them for the challenges of the 21st century.

Ricoh Latin America and La Carpio School act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

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News

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Systems Contractor News ranks Ricoh in the Top 3 of audiovisual solutions integrators

Systems Contractor News ranks Ricoh in the Top 3 of audiovisual solutions integrators

Weston on December 9, 2024 – The US publication Systems Contractor News (SCN) has positioned Ricoh in the top three audiovisual integrators in the world in 2024.

The SCN Top 50 Systems Integrators 2024 list provides an annual overview of the industry, highlighting the top companies offering solutions for various vertical markets globally. The ranking is based on the previous year's sales and expected revenue from enterprise AV systems installations in the current year.

www.ricoh-americalatina.com

The growth of Ricoh's business communications and collaboration services is part of its continued investment in expanding its portfolio of solutions for digital workspaces, which help meet customers' evolving needs for new work styles such as hybrid and remote.

It is also key to mention that for companies that are committed to robust technology and AV systems, it is important to ensure its constant and seamless operation with specialized audiovisual managed services. For example, with Ricoh AV Managed Services, organizations can have on-site and remote support for both audio and video tools and users.

Diego Imperio, President & CEO of Ricoh Latin America stated: "In today's interconnected world, collaboration and communication technologies are a must for many organizations, which is why we design and implement scalable solutions that drive digital adoption, frictionless collaboration and enable greater productivity in new workstyles".

“I am very proud of what we have achieved in LATAM. We are growing in this market with firm steps and now we are looking to position ourselves as leaders in the enterprise audiovisual market in Latin America. We are committed to growing our integration capabilities in audiovisual communications, either through organic growth of our business and investment in our own services and solutions, or through acquisitions such as Videocorp, a company with a strong position in this market in several countries in the region. Undoubtedly, this achievement reflects the experience and excellence that distinguish us in this dynamic and competitive market”, adds Diego Imperio.

Ricoh joins the Japan Center for Engagement and Remedy on Business and Human Rights as a regular member

Ricoh joins the Japan Center for Engagement and Remedy on Business and Human Rights as a regular member

Tokyo, October 23th 2024 - Ricoh announced today it has joined the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER), a general incorporated association in Japan, as a regular member. This not only allows Ricoh's various external stakeholders to anonymously report human rights grievance towards the company in English or Japanese through JaCER's Engagement and Remedy Platform, a non-judicial platform in compliance with the United Nations' Guiding Principles on Business and Human Rights, but also enhances Ricoh's response to human rights issues.

The Ricoh Group Human Rights Policy declares that Ricoh provides all stakeholders with a comprehensive whistleblowing system and grievance mechanism that enable the reporting of human rights concerns without fear of retaliation. In the past, Ricoh has been promoting initiatives to prevent and mitigate human rights violations by establishing a whistleblowing system, a supplier hotline, and other measures.

Moving forward, JaCER's Engagement and Remedy Platform and its expert support will be utilized, in addition to Ricoh's own reporting system for external stakeholders, for Ricoh to respond appropriately to human rights complaints from a wider range of stakeholders, while improving legitimacy and transparency.

Ricoh Argentina continues to drive the digital acceleration of companies, now with its new Innovation Center (RIL) for customers_news

Ricoh Argentina continues to drive the digital acceleration of companies, now with its new Innovation Center (RIL) for customers.

Buenos Aires, October 10, 2024 -Ricoh LATAM, a digital services company of Japanese origin with more than 85 years in the global market, inaugurated in Argentina its Center for Innovation and Co-Creation of Technological Solutions called “Ricoh Innovation Lounge” (RIL) located in the offices that the company opened in 2019 with a total investment of more than USD 1,000,000, has a total of 472m2 where collaborators can have an exceptional technological experience with Ricoh solutions.

Ricoh Argentina's new RIL aims for customers to experience Ricoh technology in an immersive way, and to “co-create” and build together the solutions they need to accelerate their digital adoption; and thus increase their productivity, profitability and competitive advantage in today's markets. It is important to note that this is the fifth “Ricoh Innovation Lounge” that Ricoh LATAM opens since last year after Costa Rica, Colombia, Mexico and Brazil.

The Ricoh Argentina offices located in the heart of the technological district of the city of Buenos Aires, where the new RIL was inaugurated, were designed with high environmental, architectural and engineering standards, with the main objective of maximizing collaboration, productivity and creativity of employees.

From there, Ricoh Argentina serves its customers in all sectors through a value proposition of digital solutions and services that generate exceptional technological experiences in the workplace, as well as increase business productivity by automating processes.

“We are pleased to announce that we are already the fifth country in LATAM to have a Ricoh Innovation Center, this materializes the company's vision for digital workspaces. We know that many organizations in the country are in full digital transformation and our main challenge is to accompany our customers to boost the potential of their businesses and professionals through technology” said Tabobá Falero, Managing Director of the Southern Cone for Latin America at Ricoh.

Workspaces for collaboration and creativity without limits

Since its inception, Ricoh LATAM has always focused on connecting people, processes and technology, allowing companies to focus on accelerating their digital adoption. With this mission in mind, and with the intention that both employees and customers can see live the applicability of the Ricoh portfolio, the Ricoh Argentina offices were designed.

They include technology to meet the needs of flexibility, agility and mobility of employees, but also ensure business continuity through security and regulatory compliance. They are equipped with modern and intelligent meeting rooms, state-of-the-art videoconferencing solutions, as well as interactive screens. This allows employees to easily connect and collaborate across teams, schedules and locations, improving productivity and fostering innovation.

Ricoh LATAM's presence and commitment to Latin America

One of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services, certified experts through 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of the IT infrastructure, processes and collaboration rooms of all companies, regardless of their size.

These technical and operational services are provided throughout Latin America and to customers in other parts of the world, in 3 languages: Spanish, Portuguese and English. In addition, it offers support 24 hours a day, 7 days a week, as required by the business.

Ricoh inaugurates new headquarters and Innovation Lounge in Brazil

Ricoh inaugurates new headquarters and Innovation Lounge in Brazil

  • The inauguration was attended by Ricoh LATAM President and CEO Diego Imperio and the company's new General Manager in Brazil, Andrea Klevenhusen;
  • At the Ricoh Innovation Lounge, customers can experience Ricoh technology in an immersive way and “co-create” the solutions they need to accelerate their digital adoption.

São Paulo, October 8th, 2024 - Ricoh, the digital services company founded 85 years ago in Japan and present for 52 years in Brazil, today inaugurated its new headquarters in the country, in Alphaville, Barueri, in São Paulo. The event was attended by the President and CEO of Ricoh LATAM, Diego Imperio, and the company's General Manager in Brazil, Andrea Klevenhusen, the first woman to hold this position in the country, who took office last week.

The new headquarters represents an investment of US$1 million and includes the Ricoh Innovation Lounge (RIL), a technology solutions innovation center that aims to enable customers to experience Ricoh technology in an immersive way and “co-create” together the solutions they need to increase their productivity, profitability and competitive advantages in their markets. It is worth noting that this is the fourth RIL that Ricoh LATAM opens in the region.

The new headquarters is also a comfortable, inspiring and collaborative workplace with more than 1,000 square meters, allowing Ricoh Brazil's more than 400 employees to experience first-hand the technological expertise that the company offers its customers. The new headquarters features modern and intelligent meeting rooms, equipped with state-of-the-art videoconferencing solutions, interactive screens and sound equipment that allow employees to connect with team members who are not present in the office and with customers, helping to improve productivity and stimulate innovation.

Ricoh's presence and commitment to Latin America

“We are very proud to inaugurate Ricoh's new headquarters in Brazil, which reinforces our commitment to the country and to LATAM, where we are a leader in digital and print services. We are convinced that in Brazil there are many opportunities to continue collaborating in the digital adoption of the companies that operate here, improving their technological experience and automating their processes, which translates into advances in their efficiency and results,” comments Diego Imperio, President and CEO of Ricoh LATAM.

“I am delighted to inaugurate the new headquarters at the same time as I assume leadership of Ricoh's operations in Brazil. With the new offices, we are also delivering on our priority, which is to optimize work dynamics and the increasingly digital way of working for our customers and also for our employees, whether in person or remotely - but always integrated by technology,” said Andréa Klevenhusen, Ricoh Brazil's new General Manager. Andrea has been with Ricoh for 18 years, where she has held the positions of Marketing Director and Sales Channel Director in Brazil. Prior to assuming the leadership of Ricoh Brazil, she was Director of Channels for all of Latin America.

Ricoh LATAM continues its coverage plan in the region, accelerating the digital adoption of companies in all sectors through a value proposition of digital solutions and services that generate exceptional technological experiences in the workplace, as well as increase the productivity of companies by automating critical business processes. All this, coupled with the contribution to the sustainability objectives of organizations.

One of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services' remote and on-site IT, process and collaboration room managed services, certified experts through 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of the IT, process and collaboration room infrastructure of all companies, regardless of their size.

These technical and operational services are provided throughout Latin America and to customers in other parts of the world, in 3 languages: Spanish, Portuguese and English. In addition, it offers support 24 hours a day, 7 days a week, as required by the business.

Innovation in digital services

In its 85-year history, Ricoh has been known for being an innovator and pioneer, for creating new patents on technology equipment such as printers, cameras and displays -- and has applied the same innovative brand to providing services that accelerate the digital adoption of businesses. One of Ricoh's focuses is to promote the best work experience for its customers' employees, whether in-house or in a hybrid or home office model. This is done not only by designing and installing Smart Meeting Rooms, but also by supplying, maintaining and permanently upgrading equipment such as computers, laptops, cell phones and printers, both at company headquarters and at employees' homes.

Ricoh AV Managed Services_blog

Ricoh LATAM expands and extends its capabilities in enterprise audiovisual communications

Weston, September 30, 2024 - Ricoh LATAM advances in its consolidation as a digital services company in the Latin American region with the goal of becoming the #1 integrator in the business area of intelligent audiovisual technology, high quality video and audio. The audiovisual integration ranges from infrastructure to the implementation of hardware and software, support and management services, as well as the redesign of space and accompanying people for the adoption of new digital work styles.

Ricoh LATAM has invested strategically in this area with the aim of increasing its capabilities and expertise to provide customers with comprehensive and innovative solutions for audiovisual communication, accelerating their digital adoption and providing exceptional technological experiences in digital workspaces. To achieve this exponential growth, the company announced the acquisition in 2023 of the company Videocorp, which has 40 years of experience in the development and implementation of innovative audiovisual communications projects and critical infrastructure for corporate clients in all sectors.

Currently, Ricoh LATAM has a broad portfolio of audiovisual communications solutions, a great offer validated by the market, enabling unified collaboration, easily and securely in the workspaces. These are business solutions with high technology standards that ensure consistent collaboration from anywhere, with tools that improve communication with all participants present and remotely connected. In addition, these technologies offer analytics on room usage and performance to prevent any future problems.

In addition, Ricoh LATAM now has a line of managed audiovisual services for its customers, Ricoh AV Managed Services, which provides on-site and remote support for both audio and video tools, as for users to ensure the constant operation of video collaboration rooms.

With constant focus on innovation in the audiovisual sector and business collaboration, Ricoh LATAM will continue to develop cutting-edge technology for digital workspaces as their high-resolution interactive displays that allow easy exchange of information. Designed to develop, record and share ideas visually in multiple locations, and thus increase productivity in new work styles.

In order to continue growing and achieve market leadership as the #1 integrator of the audiovisual sector in Latin America, Ricoh LATAM is consolidating strategic alliances with the best distributors and wholesalers in the market. Recently, the company signed an alliance with Wesco Anixter, a global B2B distributor for data networks, professional audio / video and security, in order to extend its reach, logistics and specialized capabilities and offer a broader portfolio of enterprise AV solutions and all the infrastructure to interconnect systems to customers requiring complex audiovisual communications projects.

Ricoh LATAM has a complete ecosystem of coverage and service that provides its more than 17,000 customers in 100% of the region's territory. In collaboration with leading industry partners, such as Wesco Anixter, Ricoh LATAM designs, configures, implements and services digital workspaces covering a wide range of solutions and tools that boost business communication and collaboration in organizations from different sectors (corporate, education, health, logistics, manufacturing, financial services).

Ricoh Mexico continues to drive digital acceleration for businesses and announces new offices

Ricoh Mexico continues to drive digital acceleration for businesses and announces new offices

Mexico City, September 25th 2024 - Ricoh LATAM, a digital services company of Japanese origin with more than 85 years in the global market, inaugurated its new Ricoh Mexico offices in Mexico City, in which the company has invested approximately $1,000,000 USD. A comfortable, inspiring and collaborative workplace of 1,328 square meters, which allows more than 380 employees to live firsthand an exceptional technological experience in the workplace with Ricoh solutions and equipment.

Workspaces for collaboration and creativity without limits.

Since its inception Ricoh LATAM has always focused on connecting people, processes and technology, allowing companies to focus on accelerating their digital adoption. With this mission in mind, and with the intention that both employees and customers can see live the applicability of the Ricoh portfolio, the new Ricoh Mexico offices were designed.

These include technology to meet the needs of flexibility, agility and mobility of employees, but also ensure business continuity through security and regulatory compliance. They are equipped with modern and intelligent meeting rooms, state-of-the-art videoconferencing solutions, as well as interactive screens. This allows employees to easily connect and collaborate across teams, schedules and locations, improving productivity and fostering innovation.

“We are very proud to inaugurate the new Ricoh Mexico offices that are now a tangible reflection of our position as a leader in digital services, and an example of how we continue to reaffirm our direct presence in the Latin American region. We are convinced that in Mexico there are many opportunities to continue accelerating the digital adoption of companies with a portfolio of solutions that meet the challenges of industries and help them improve the technological experience in the workplace by automating processes to be more efficient,” said Diego Imperio, President and CEO of Ricoh LATAM.

Within the offices, the “Ricoh Innovation Lounge” (RIL) was also integrated, an Innovation and Co-Creation Center for Technological Solutions that aims for customers to immersively experience Ricoh technology and “co-create” and build together the solutions they need to accelerate their digital adoption; and thus increase their productivity, profitability and competitive advantage in today's markets. It is important to note that this is the third “Ricoh Innovation Lounge” that Ricoh LATAM opens since last year, being the first in Costa Rica and the second in Colombia.

“These new offices are a reflection of how we visualize in Ricoh Mexico the optimal experience in digital workspaces, where they combine the new work styles with the needs of flexibility, agility and mobility of both face-to-face and remote collaborators. A place where innovation and collaboration are the norm because we know that the work experience has become a fundamental pillar for the growth of organizations” says Nelson Morales, General Director of Ricoh Mexico.

To promote sustainability and environmental protection, at these new offices, Ricoh Mexico encourages employees to actively participate in waste sorting and resource recycling. In addition, intelligent lighting systems are widely used to save and reduce energy consumption. Through these measures, the company is committed to achieving an efficient allocation of resources, reducing environmental impact and providing teams with a healthy, comfortable and sustainable workplace.

Ricoh LATAM's presence and commitment to Latin America

Ricoh LATAM continues its coverage plan in the region, accelerating the digital adoption of companies in all sectors through a value proposition of digital solutions and services that generate exceptional technological experiences in the workplace, as well as increase the productivity of companies by automating critical business processes. All this, coupled with the contribution to the sustainability objectives of organizations.

One of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services' remote and on-site IT, process and collaboration room managed services, certified experts through 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of the IT, process and collaboration room infrastructure of all companies, regardless of their size.

These technical and operational services are provided throughout Latin America and to customers in other parts of the world, in 3 languages: Spanish, Portuguese and English. In addition, it offers support 24 hours a day, 7 days a week, as required by the business.

Automation-focused RICOH Pro VC80000 rewrites inkjet productivity for customers

Automation-focused RICOH Pro VC80000 rewrites inkjet productivity for customers

Weston, August 22th, 2024 - Ricoh LATAM today announced the RICOH ProTM VC80000. With this new high-speed inkjet webfed platform, print service providers can harness greater automated production, closed loop quality control and more advanced production floor integration, to enjoy highly efficient operation and application agility.

The RICOH Pro VC80000 builds on the success of the RICOH Pro™ VC70000 and is designed for the production of exceptional quality direct mail, color books, catalogs, magazines and commercial print applications on coated media up to 300gsm. A unique family of software and hardware tools delivers increased automation of production, print quality control and communication with many AI, machine learning and data analysis features that ensure predictable and repeatable output with minimal operator intervention.

The smallest machine in its class, with a full duplex engine measuring less than 32.8 feet (ten meters), it incorporates the latest generation ink and temperature-controlled inkjet heads. It introduces a number of groundbreaking technologies that achieve a maximum resolution of 1200 x 1200dpi, a maximum speed up to 492fpm (150mpm) – creating a 50% increase in production output compared to previous generation presses – and focuses on maximizing productivity to drive down the Total Cost of Ownership (TCO). They include:

  • Faster start up times with new ‘firefly’ dryer technology. An innovative configuration of small, heated rollers that bring the press up to temperature in less than half the time of a typical drying system.
  • Next level automated quality control with a fully incorporated RICOH Pro Scanner first introduced as an option on the RICOH Pro VC70000. The scanner actively monitors multiple facets of print quality and constantly reviews the performance of each individual head allowing the RICOH Pro VC80000 to automatically compensate for a nozzle issue with real time adjustment of adjacent nozzle outputs. Color-to-color and front-to-back registration are automatically controlled and corrections immediately implemented.
  • RICOH Supervisor™ collects and deciphers operational data sourced from the RICOH Pro Scanner and other connected production print devices and software, and creates web-based dashboard views using analytics from its business intelligence tool to optimize device utilization and throughput.
  • Elimination of manual image adjustment with a spectrophotometer for real time monitoring of color reproduction. Any variance in the target output can be identified and the necessary adjustments made on the fly.
  • Highly automated quick paper setup, enabling a brand-new substrate that is not stored in the media library to perform optimally at the touch of a button. A Smart Start feature allows automated machine setup prior to the start of a shift without an operator on site.
  • Enhanced communication for inline finishing facilitates complex end-to-end solutions working more effectively. Auto-splicing units are also supported for nonstop production.
  • Intelligent communication informs maintenance and performance improvements. Service intervention can be predicted and data collected to improve operational efficiency.

The RICOH Pro VC80000 is supported by Ricoh’s diverse portfolio of brand-agnostic software, including RICOH TotalFlow™ Producer, a SaaS solution automating the submission and consolidation of incoming jobs from multiple sources into a web-based dashboard for operation-wide production visibility, RICOH Auto Color Adjuster providing precise color management and matching capability without the need for a color specialist, and FusionPro® to handle all personalized communication needs – which drive efficiency and a stronger return on investment.

"Our high-speed inkjet customers share similar production challenges: they need high-speed capacity to fulfill large orders and tighter turnaround times, and tools to make operating their presses easier and more efficient,” said Angel Bustamante, Vice President of Graphic Communication, Ricoh LATAM. “The RICOH Pro VC80000 is built on what made the previous generation a customer favorite and is a testament to our commitment to helping customers solve their challenges. It sets a new standard in automation and data-first intelligence to increase productivity and usable output with consistency across operators and shifts”.
Drupa 2024 surpassed all expectations for Ricoh

Drupa 2024 surpassed all expectations for Ricoh

TOKYO, July 12, 2024 – drupa 2024 surpassed all expectations for Ricoh with more than 100 orders agreed across all inkjet, toner, software, and industrial printhead technologies.

Ricoh's presence at drupa 2024 surpassed expectations with significant deals agreed across all technologieswww.ricoh-americalatina.com

Unsurprisingly interest in Ricoh's groundbreaking inkjet systems was high with visitors keen to see how the RICOH Pro™ VC80000 high speed web fed press and the RICOH Pro™ Z75 B2 sheetfed aqueous inkjet press, the Dragon, could take their print to the next level.

Print mass customisation leader Cimpress chose to invest in a Pro VC80000 to broaden application expertise and streamline production while Sattler Media Group GmbH in Germany confirmed its commitment to inkjet technology Co-innovation with Ricoh following highly successful beta testing of the same system. And Saudi Arabian dealer “SAMIR Group” ordered a Pro Z75 for Efad Group/Fekrah Press.

Ricoh's webfed inkjet platforms also received further acknowledgement for their innovative production capabilities in the form of the number one market share position for high speed continuous feed inkjet systems globally for 2023 in the IDC Quarterly Hardcopy Peripherals Tracker (Calendar 2023).

While interest in inkjet was to be expected, Ricoh was delighted by the excitement surrounding its toner-based presses. The RICOH Pro™ C9500, RICOH Pro™ C7500 and RICOH Pro™ C5300 attracted big crowds and ultimately a high volume of deals over 180 units ordered by a diverse range of buyers from around the world.

Koji Miyao, President, Ricoh Graphic Communications & Senior Corporate Officer, says:“Ricoh's participation in drupa was extremely successful. It was very exciting and rewarding to see so many orders signed for our groundbreaking inkjet, toner-based, software, and industrial printhead technologies. We look forward to supporting those new and existing clients in making a great return on their Ricoh investments. It was also a wonderful honour and privilege to connect with so many valued clients and partners throughout the show with whom we enjoyed sharing our powerful sustainability and Co-innovation stories.”

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