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Case Study: Integral Advertising

Case Study: Integral Advertising

Prepared by Verónica Figueroa, Ricoh El Salvador.

History and context

PUBLICIDAD INTEGRAL, a Salvadoran company that began operations in 2012, driven by the vision of its founder, Don Roberto Yada. With great experience in advertising and graphic arts, Don Roberto joins his wife, brother and father to give life to this family business and start the adventurous path of entrepreneurship. Since its inception, PUBLICIDAD INTEGRAL has excelled in advertising printing, offering solutions in large and small scale: offset, digital and plotter printing. It is important to mention that it has a diverse range of clients, from national companies to governmental and multinational institutions. Among its most outstanding achievements, it has participated and won local bids from leading companies in the telephony sector in Latin America, consolidating its reputation in the printing industry. Its varied portfolio includes collaborations with companies in the food, automotive, retail, education, NGO's and more.

Business challenge

Thanks to the excellent quality of its advertising printing services, PUBLICIDAD INTEGRAL has an exceptional reputation in the graphic industry. Throughout 12 years, the company has been acquiring machinery for the reproduction of advertising material on demand, in order to meet all the requirements and specifications requested by the customer. Becoming leaders, mainly in gigantographic printing solutions.

However, thanks to the confidence of its customers, the demand for digital printing had increased, so it was important to increase installed operating capacity by acquiring a new industrial printer that could meet the high quality standards related to color and sharpness requested by its customers.

Ricoh Solution

Ricoh offers the customer theIndustrial Color Printer PRO C5300, ideal for the graphic arts world to achieve exceptional print quality and high resolution with 2400x4800 dpi. This digital printer has a unique TCRU program, which allows its parts to be easily changed by trained operators. In addition, the equipment offers versatility in handling different materials thanks to its paper customization. And finally, it provides a unique user experience by being easy to operate. In addition, it is important to mention that different analyses were carried out, where the customer was able to know that by deciding to purchase the RICOH printer, it would positively impact their costs and operational efficiency.

Results

PUBLICIDAD INTEGRAL has been able to experience all the benefits that the PRO C5300s printing equipment has brought to the digital printing department and the entire company in general:

  • Significant decrease in maintenance costs associated with the machinery previously used in its operation.
  • Increased operational efficiency thanks to the excellent performance of the equipment in conjunction with their supplies, which at the same time allows them to get more jobs done in less time and at a lower cost.
  • Increase in sales of new clients due to the expansion of the range of printed advertising products offered by Publicidad Integral

"This wonderful machine, the Ricoh PRO C5300s, has exceeded our expectations, as it is faithful in its colors, print sharpness, speed and, above all, very easy to use. Together with the support of the Ricoh team, we have been able to overcome our challenge in the area of Digital Advertising, managing to offer a much wider range of products to our customers and exceed the expectations of our partners, as we have increased sales and our positioning in this line of business.” - Margarita Linares de Yada - Head of the Creative Department.

It is safe to say that the Ricoh Graphic Communications portfolio for print and copy centers transforms the Graphic Arts sector by adapting to today's customer demands. With industrial printers, large format printers, textile printing, software and services, Ricoh improves the workflows of Graphic Arts companies, enabling them to successfully meet their business objectives while preserving the quality they seek and accelerating their digital adoption.

Ricoh Latin America and Integral Advertising acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: The Transformation of Standard Forms Costa Rica

Case Study: The Transformation of Standard Forms Costa Rica


History and context

More than half a century ago, in the heart of Central America, a company was born in the Graphic Arts sector with a clear mission: to be a leader in printing and converting paper, labels and packaging. Formularios Standard Costa Rica S.A., part of the prestigious Standard Group, established itself as a pillar in the printing and document security industry, with presence in several countries in the region.

Challenge

As the company grew, so did its challenges. The need to comply with strict document security regulations, optimize its operational processes, and offer high-quality, customized products became crucial. In addition, the company sought to technologically transform its operations to increase productivity and access new markets.

Solution Implemented

In 2022, Formularios Standard Costa Rica S.A. decided to embark on a technological transformation journey with the Ricoh Graphic Communications team. The first phase of the project involved the implementation of Black and White Commercial Printers with MICR and color commercial Ricoh Printers, which allowed the company to improve document security and operational efficiency.

In the second phase, the company purchased also anotherBlack and White Ricoh Production Printer with MICR and Color Ricoh Production printers with fifth color, along with a 75" Ricoh Interactive Display, part of the Ricoh Connected Workplaceportfolio to increase collaboration in workspaces. This phase not only improved product customization and quality, but also facilitated regulatory compliance.

Finally, in the third phase, Formularios Standard acquired a Label Printer and several processes were automated, taking the company's technological transformation to a new level.

Benefits and Results

The results were impressive. Formularios Standard Costa Rica S.A. achieved:

  • Increased the quality its products by 100%.
  • 6% growth in revenues.
  • Improved customer satisfaction by 20%
  • Regulatory compliance was maintained at 100%.
  • Productivity increased by 12%, opening up new business opportunities and strengthening relationships with existing customers.

Formularios Standard's experience with Ricoh was extremely positive, highlighting the security, efficiency and quality throughout the process. Formularios Standard Costa Rica S.A. positioned itself as a leader in the region by Accelerating its Digital Adoption, achieving a unique ability to adapt to the specific needs of its customers

Ricoh Latin America and Standard Forms Costa Rica S.A., acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Leave us your information and one of our experts will contact you.

Caso de Estudio: Empresa de Manufactura Costarricense

Case Study: Costa Rica Manufacturing Company

Case prepared by Patricia Rosales, Ricoh Costa Rica

In this case study the name of the company is omitted due to client confidentiality requirements.

History and context

In the heart of Costa Rica, a leading manufacturing company has become a world leader in the production and importation of fresh tropical produce. With a multinational infrastructure, this company is involved in all stages of the process: from production and procurement to shipping, ripening, distribution, and marketing of fresh tropical products. Its vision focuses on Stewardship and Protection of the Planet, Healthy Food for Healthy Lives, Enriching Quality of Life, and Principles of Responsible Business Conduct.

Business challenge

Despite its success, the company faced a significant challenge: its conference rooms did not meet the requirements for effective meetings. Lack of professional advice and poor audio and video quality in virtual meetings with other countries prevented the sessions from being fruitful and meeting their objectives.

To address this issue, Ricoh met with the company to better understand its needs and explore lines of business and the relationship at the international level. During these meetings, the need for process automation in its Central American production plants was also identified. Ricoh contacted the global IT management in the Costa Rican office and, together with the specialists, initiated an immediate approach with the client.

Ricoh Solution

Ricoh proposed a complete and comprehensive solution that not only improved the operation of its audiovisual rooms but also included the optimization and automation of plant processes. The solution consisted of:

  • Ricoh Connected Workplace to solve intangibility issues in all-room corporate meetings and automate the divisible room by adding a door sensor that joins both rooms into one expert.
  • Ricoh Smart Flowincluding Zebra equipment to optimize plant floor processes.
  • Ricoh Workplace Managed Services to ensure technical support, and maintenance of installed technology and supplies.

Results

The implementation of Ricoh's solution brought remarkable results:

  • A 40% increase in productivity.
  • More effective and faster collaborative meetings increased by 135%.
  • Reduction of bottlenecks and delays in repairs, increasing productivity by 35%.

Ricoh Latin America and the company acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

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Case Study: Mundi Vacations

Case Study: Mundi Vacations

Prepared by Veronica Figueroa, Ricoh El Salvador

History and Context

Mundi Vacations is a Salvadoran travel agency that began operations in the 1960s. With a long history in the industry, it has faced several changes in its environment, including political and social factors. However, Mundi Vacations remains at the forefront, maintaining its family touch and cultural roots, while adapting to new market expectations by incorporating state-of-the-art technology in its operations. This has allowed them to specialize in the design, promotion, and operation of group tours, as well as in the attention to tourists and individual travelers around the world.

Business Challenge

With the increase of digitalization, customers demand quick responses and access to detailed and accurate information for each of their trips. In this context, Mundi Vacations is committed to innovating its internal processes in order to offer an exceptional service and to guarantee the security, and privacy of personal information and flight itineraries of all customers who rely on its services.

Ricoh Solution

After analyzing the travel agency's current processes, Ricoh proposes to implement Ricoh Smart Flow for task management, developed to suit the client's current workflows, allowing them to increase their operational efficiency, optimizing the management of each traveler's information, routes, and destinations, as well as the follow-up performed by each executive. The solution generates reports with historical data for each client, which can be used for future analysis.

Results

The acquisition of the solution proposed by Ricoh has brought great benefits to Mundi Vacations, by allowing the centralization of its commercial management in a single place. This allows all the information to be updated and viewed in real-time by the entire team, eliminating the need to resort to different data sources. It is important to highlight that the technological solution, designed to the client's needs, covers three key areas:

  1. Invoice and calendar registration
  2. Lead management
  3. Customer database management

In addition, the implementation time provided by Ricoh ensured that the Mundi Vacations travel agency could continue its operations without interruption, thus preserving the excellent experience it offers its customers. In short, this collaboration not only optimizes internal processes but also reinforces Mundi Vacations' commitment to quality and efficiency in customer service.

"The tool has proven to be an extremely practical and easy-to-use solution, which has allowed for its detailed customization to fully adapt to the company's specific needs. Thanks to its implementation, we have been able to automate key processes, such as generating reports more efficiently, monitoring sales, and identifying frequent customers, among other data that were previously managed manually. In addition, in our case, it has facilitated internal communication between team members to manage specific quotes and follow up on leads. We believe that there is still great potential to be explored in the tool, which will allow us to continue simplifying and digitizing processes, optimizing resources, and fostering the company's continuous growth".Mundi Vacations Representative.

Ricoh Latin America and Mundi Vacations act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Fitness de Altura

Case Study: Fitness de Altura

Por Veronica Figueroa, Ricoh El Salvador

History and context

Fitness de Altura is a chain of gyms with a presence in many Latin American countries. Currently, it has more than 600 locations and adds up to around 1.5 million customers. In El Salvador, it began operations in 2019 and now has more than 5 branches distributed in the country.

Its mission is to democratize high-quality fitness, making it accessible to all. That is why Smart Fit's facilities have the space and technology necessary to meet the needs of all its students.

Business challenge

The gym chain faced a major challenge in seeking a strategic partner to help them establish themselves in the country. They needed to implement an efficient billing process, comply with tax regulations, and continue to expand their operations.

A key aspect of its business model is that customers must subscribe to a membership to access SMART FIT's facilities and enjoy all its benefits. This not only fosters customer loyalty but also highlights the importance of membership longevity. For users, it is crucial to receive their monthly invoices promptly, thus avoiding delays, late payments, and expiration of their subscriptions.

Ricoh Solution

After understanding the customer's processes and business model, Ricoh presents a value proposition that is divided into two stages. In the first: is the implementation of digital invoicing or electronic invoicing with Ricoh Smart Flow to subscribers, which incorporates the Altura Fitness invoicing system, allowing the issuance of high-quality printed invoices with Ricoh's smart multifunctional devices and, at the same time, the sending of these invoices digitally to each subscriber. At the same time, the information generated is uploaded and stored in the Smart Document Control document manager for backup and future reference.

Likewise, the second stage of the project is the implementation of electronic invoicing to issue tax documents digitally to be sent to the Ministry of Finance, complying with the requirements requested by this governmental institution whose purpose is to manage the financial administration of the state.

Results

The implementation of electronic invoicing has not only brought great benefits for our client FITNESS DE ALTURA, but also improves and cares for the end user experience, contributing to their loyalty. Below is a detail of all the results obtained:

Fast, reliable, and efficient billing process, generating a more agile and accurate collection cycle.

Increases subscriber satisfaction, thanks to the accuracy of invoices sent via e-mail.

Reduction of errors: Eliminating manual processes in the preparation of invoices minimizes the possibility of claims and complaints from subscribers.

Optimal document management: The document manager allows the client to securely store and retrieve the client's tax documents or important documents. It facilitates searches and queries, and additionally, eliminates the costs associated with the physical storage of documents.

Reports: Better control of invoices sent, allowing to collection of billing data for future analysis, trends, and improvements.

Ricoh Latin America and Fitness de Altura act together in favor of the United Nations Sustainable Development Goals to achieve a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

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Ricoh named in “Clarivate Top 100 Global Innovators 2025” list

Ricoh: Global Innovation, Clarivate Top 100 Innovators 2025

Tokyo, March 31st, 2025 – Ricoh has again been named among the “Clarivate Top 100 Global Innovators 2025” announced today by Clarivate Plc, a global leader in providing trusted information and insights to accelerate innovation. This recognition is awarded to organizations that consistently demonstrate exceptional innovation excellence and are at the top of the global innovation ecosystem. This marks Ricoh's sixth selection overall and its fourth consecutive inclusion since 2022.

Clarivate identified the Top 100 Global Innovators through a rigorous analysis of global invention data, assessing the strength of every patented idea based on its innovative impact. To determine the organizations that consistently and frequently generate high-quality innovations, Clarivate applies two threshold criteria and evaluates each potential candidate's patented innovation output over the past five years.

Intellectual property is a key driver of technological advancement and one of Ricoh's most valuable management assets. As Ricoh continues its transformation into a digital services company, it actively integrates intellectual property into its business and technology strategies. Ricoh also acquires intellectual property, contributing to the competition and collaboration with multiple stakeholders and promoting its effective utilization.

Under the 21st Mid-Term Management Strategy, launched in fiscal 2023, Ricoh is enhancing its data-driven intellectual property processes and developing talent capable of driving innovation. A key ESG target for fiscal 2025 is for digital services-related patent applications to account for more than 60% of total filings—aligning with Ricoh's goal for digital services to contribute the same percentage to overall sales.

Ricoh remains committed to innovation excellence by creating, acquiring, and leveraging intellectual property that protects and drives the growth of its business.

Ricoh wins the iF DESIGN AWARD 2025 for RICOH Pro VC80000 and PENTAX 17

Ricoh wins the iF DESIGN AWARD 2025 for RICOH Pro VC80000 and PENTAX 17

Tokyo, March 25th, 2025– Ricoh Company, Ltd. and RICOH IMAGING COMPANY, LTD. have won this year's iF DESIGN AWARD 2025 for RICOH Pro VC80000 and PENTAX 17 in the "Product" category. Every year, iF International Forum Design GmbH, based in Hannover, Germany, the oldest independent design organization in the world, organizes the iF DESIGN AWARD.

RICOH Pro VC80000 - high-speed, roll-fed inkjet printer

A high-end continuous inkjet printer for the commercial printing market. Downtime is reduced with automated pre-print preparation such as cleaning and density adjustment, and the printer's workload is reduced with the press's ability to detect and troubleshoot potential print quality issues in real-time. The equipment automates the checking and adjustment of print quality, which are usually tasks carried out by specialists. This achieves high quality of print quality, productivity, and stable operation regardless of the skill of the people, which favors a better work style for customers.

Compact Fixed Focal Length Camera – Pentax 17 (RICOH IMAGING)

The design of the PENTAX 17 incorporates the knowledge and technology that contributed significantly to the development and success of Ricoh and Pentax cameras during the decades of analog photography. As a reminiscence of many successful products of the past, the PENTAX 17 features many details from RICOH and Pentax history, e.g. the shutter release, the lens construction, the transport lever, or the rewind crank. For this purpose, we have reviewed drawings of earlier models. Some things were difficult to understand from today's point of view. Thanks to the help of former colleagues who have already retired, it became easier to understand.


About the iF DESIGN AWARD

Since 1954, the iF DESIGN AWARD has been globally recognized for design excellence. The iF Design brand is internationally established as a symbol of outstanding achievements in design. The iF DESIGN AWARD is one of the most important design awards in the world. It recognizes design achievements in all disciplines: product design, packaging, communication and services, architecture, and interior design, as well as professional concepts, user experience (UX), and user interface (UI). All the award-winning works are presented at https://ifdesign.com/en/ 

Ricoh achieves 39th place in Carbon Clean200™ 2025 list, leading the way to a sustainable future

Ricoh achieves 39th place in Carbon Clean200™ 2025 list, leading the way to a sustainable future

Tokyo, March 18th, 2025 – Ricoh today announced that it has been ranked 39th in the Carbon Clean 200™, a list of 200 publicly traded companies around the world that are leading the way to a clean energy future. This marks the seventh consecutive year that Ricoh has been included in the Clean200 since its inception in 2019, moving up ten places from position 49 last year. This recognition reflects a strong commitment to Ricoh's expanding sales of products, solutions, and services that help customers reduce their environmental impact by leveraging technologies such as energy and resource conservation, and power generation services.

The Clean200 list is an annual ranking published annually by Corporate Knights, a Canadian research and media company, in collaboration with As You Sow, a U.S.-based nonprofit that promotes ESG investments. Using the Corporate Knights database, which investigates the proportion of a company's revenue generated by businesses that contribute to the clean economy, the top 200 companies from 35 countries were selected from a pool of 8,359 companies globally in 2025. 32 companies in the IT sector, including Ricoh, earned a spot on the 2025 list.

Ricoh's approach to sustainability is to achieve a sustainable society through the balance of the three P's: prosperity (economic), people (society), and planet (environment). To make this desired partnership a reality, Ricoh has identified seven material issues in two areas: "Solving Social Problems through Business" and "Robust Management Infrastructure", and has set 16 ESG targets to work on solving these issues. Under the policy of aligning ESG with business growth, Ricoh will continue to enhance sustainability efforts.

Related information
Carbon Clean200: Investing in a clean energy future – 2025 Performance Update: https://www.asyousow.org/report-page/2025-clean200-investing-in-a-clean-energy-future
International Women's Day 2025: Ricoh LATAM inspires to accelerate action for gender equality

International Women's Day 2025: Ricoh LATAM inspires to accelerate action for gender equality

Weston, March 13th, 2025 – Ricoh celebrated International Women's Day (IWD) through a series of global and regional events that reinforced its commitment to accelerating action to achieve gender equality, and building an environment where all people, regardless of gender, have equal opportunities to grow and lead. For Ricoh, diversity is a driver of innovation, strengthening teams, decisions, and the company's future. For nearly 90 years, the company has been guided by core values that transcend time and generations: "Love your neighbor, love your country, and love your work."

"Currently, there is a certain perception that gender equality has already been achieved, especially because women have assumed increasingly prominent roles in society, leading companies, governments, and fields such as science and technology (STEM). However, reality shows us that there is still a long way to go. That is why at Ricoh LATAM we reiterate our commitment to accelerate change through programs, initiatives, and daily actions that generate a real and lasting impact," explains Lorna Hernández, Vice President of Human Resources at Ricoh LATAM.

As part of this commitment, Ricoh LATAM held the Ricoh International Women's Day Global Symposium 2025: #AcceleratingAction, an event in Puerto Rico and broadcast virtually that brought together global leaders, both women and men, to share strategies and perspectives that drive meaningful transformation within and outside organizations.

At the event, featured panelists laid out the challenges we still face and explored what we can do, as leaders, to accelerate action and forge equality for women, building a more equitable future together. The event represented a great opportunity to generate dialogue, inspire change and reinforce the purpose of promoting gender equality in the corporate world and beyond.

As a company with a diverse workforce and customers around the world, Ricoh supports the United Nations Sustainable Development Goals (SDGs), including SDG 5, "achieve gender equality and empower all women and girls".

Ricoh recognized by Gartner® in its first 2024 Magic Quadrant™ for Document Management

Ricoh recognized by Gartner® in its first 2024 Magic Quadrant™ for Document Management

Tokyo, February 10th, 2025 – Ricoh Company, Ltd. has been positioned by Gartner, Inc. in its 2024 Magic Quadrant™ for Document Management, report. This is the first time Gartner has published this Magic Quadrant™.

In today's rapidly evolving workplace, effective document management and process automation have become core components for competitive differentiation. Globally, businesses are facing unprecedented challenges: managing increasing volumes of digital and physical documents, and ensuring regulatory compliance including protecting sensitive information, all whilst maintaining operational efficiency.

Gartner defines the Document Management market as the capabilities required of a provider to deliver the tools and practices used to capture, store, process, and access documents and content in support of personal, team, and enterprise needs. Ricoh is one of 15 companies positioned within this Magic Quadrant.

The Ricoh Process Automation suite of IP configurable solutions enables the company to support customers around the world in making their people's time more productive and accelerating revenue realization. This is achieved by automating document-heavy processes, expediting repetitive tasks, streamlining business complexity, and enabling a digital workplace experience.

Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd., says: “In a global market where businesses are seeking to create their customers' experience, optimizing operational efficiency, effective document management and process automation solutions are more critical than ever. We believe this recognition from Gartner underscores the effectiveness of our offerings in solving the diverse business challenges facing our customers.

We are committed to creating people-first workspaces that enhance business performance and inspire individual potential. That's why we will continue to invest in our digital services and technologies to adapt our solutions to evolving customer needs.”

Gartner's Magic Quadrant reports are the culmination of rigorous, fact-based research in specific markets. Manufacturers are classified into four quadrants: Leaders, Challengers, Visionaries, and Niche. The research enables you to take full advantage of market analysis aligned with your unique business and technology needs.

Click here to download your complimentary copy of the 2024 Gartner® Magic Quadrant™ for Document Management

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Document Management, Tim Nelms, Marko Sillanpaa, Max Goss, Chris Jackson – 18 December 2024.

Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Ricoh LATAM drives the hyper-automation of processes to accelerate the digital transformation of companies

Ricoh LATAM drives the hyper-automation of processes to accelerate the digital transformation of companies

Weston, February 10th, 2025 – Investing in process automation software will be an IT priority for companies across all industries by 2025 due to the agility demanded by today's markets. According to recent studies, 94% of professionals in organizations would prefer to use a single unified platform that integrates their applications and creates automated workflows. This would avoid dependence on multiple disconnected systems, which often result in longer manual work times, loss of information, and lack of visibility.

In this context, artificial intelligence (AI) is crucial in driving continuous improvement, a key element in optimizing digital processes. Digital process automation is booming as companies look to digitize their operations to prioritize customer experience, foster innovation and drive digital transformation. Basic back-end integration, collaboration tools, and cloud-based architecture are critical to sustaining this evolution.

Aware of these challenges that affect many organizations in Latin America to accelerate their digital transformation, Ricoh LATAM has developed Ricoh Smart Flow, a comprehensive solution that transcends the concept of platform or tool, as it includes personalized consulting tailored to the specific needs of each type of company, custom digital technology design and specialized technical support. Ricoh Smart Flow has a version for small and medium-sized companies, which focuses on transforming their processes from the handling of physical documents and manual processes to more agile and secure ways of managing information, facilitating work both in the office and outside it (hybrid work).

For large enterprises, the Ricoh Smart Flow Enterprise version is now available that focuses on creating a fully unified digital process automation experience in which teams from any department within the organization (HR, sales, finance, logistics, etc.) can become more productive, collaborative, and efficient. With Ricoh LATAM's complete end-to-end automation and orchestration capabilities, business leaders eliminate application silos and improve access to processes and workflows, no matter where information is stored.

“At Ricoh LATAM we differentiate ourselves in the market because we co-create the solution with our customers. This means that we do not sell a tool or software, but rather our teams of experts and specialists, depending on the sector and size of the company, first analyze in depth the process automation needs, then custom design the Ricoh Smart Flow Enterprise solution to meet them, and, together with the client, we work at each stage to ensure a successful implementation. This holistic approach to meeting the particular digital transformation needs of companies has led us to drive the digital acceleration of multiple organizations in the region, and to be considered their strategic partner for growth in their markets.”, explains Alejandro Tomás, Vice President Strategic Sales Channels at Ricoh LATAM.

How does Ricoh Smart Flow Enterprise work?

Ricoh Smart Flow Enterprise uses workflow rules to collect information from and store it in various backend systems. Business professionals no longer need to switch between multiple interfaces; instead, they interact with a single, centralized interface. Once fully implemented, workflows from a single department within an organization, multiple areas or even multiple organizations are automatically integrated and all users access the same information at the same time.

Ricoh LATAM can manage projects from start to finish, covering every stage of the process. From the initial capture, which may include the use of multifunctional equipment, scanners, or QR and RFID reading devices, to the digitization and organization of the information, we offer comprehensive and customized solutions.

An Integrated Approach to Process Automation

As part of its service, Ricoh LATAM develops portals tailored to the specific needs of each client. An outstanding example is the case of a company for which a complete supplier portal was designed. The Ricoh LATAM team was in charge of receiving physical invoices, digitizing them and uploading the data to the portal. Subsequently, an automatic approval process was configured, and exceptions were managed, integrating everything into the company's ERP. During each stage, Ricoh LATAM provided functional and technical support, ensuring the success of the project.

This comprehensive approach is a distinctive value of Ricoh LATAM. The company does not limit itself to offering software; it ensures that it provides a complete, customized solution with continuous support from start to finish.

“Undoubtedly, one of the biggest challenges for companies today is the inefficiency generated by disconnected systems, which limits agility, productivity, and growth. At Ricoh LATAM we are experts in hyper-automation, we create connected solutions based on the particular needs of customers to make their business processes more agile and efficient. Hyper-automation allows you to integrate applications and bypass disconnected legacy systems, make faster and more informed decisions, and reallocate resources to higher-value tasks. On an organization-wide scale, this helps increase innovative thinking and break down internal silos. Most importantly, we accompany the client on every step of their process automation journey, from analyzing processes and providing recommendations for improvement, to supporting and maintaining the implemented solutions,” explains Pablo Barrantes, Regional Process Automation Manager for Ricoh LATAM.

Ricoh ranked top computers and peripherals manufacturing company and 51st among the 2025 Global 100 Most Sustainable Corporations

Ricoh ranked top computers and peripherals manufacturing company and 51st among the 2025 Global 100 Most Sustainable Corporations

Tokyo, January 30th, 2025 – Ricoh announces that it has been selected as one of the 100 most sustainable companies in the world by the annual “Global 100” ranking published by Corporate Knights, a Canada-based research firm focused on promoting a sustainable economy. In this 2025 edition, Ricoh ranks among the top of the group of computer and peripheral manufacturers. This is the thirteenth selection for Ricoh, which has been recognized for ten consecutive years from 2005 to 2014, and three successive years since 2023.

The Global 100 annual ranking of the world's most sustainable corporations published by Canada-based Corporate Knights. The assessment is executed across 25 key indicators that cover resource management, employee management, financial management, sustainable revenue and sustainable investment, and supplier performance. The assessment results are announced yearly during the World Economic Forum's annual meeting in Davos, Switzerland. Some 8,359 publicly traded companies with revenues of more than US$1 billion were evaluated for the 21st annual ranking, the 2025 Global 100.

Mikako Suzuki, Corporate Officer in charge of ESG and Risk Management at Ricoh Company, Ltd., says: “This recognition is a testament to Ricoh's continuous and accelerated commitment to sustainability that stems from our strategic policy to align ESG with business growth. We are honored to be recognized again, and we believe our sales expansion of sustainable products and services and long-standing commitment to advocacy activities in the field of climate change led to this selection. Ricoh is excited to continue our contribution in solving social issues and achieving the Sustainable Development Goals through its business activities.”

Ricoh's approach to sustainability is to achieve a sustainable society by balancing the three Ps: prosperity (economic), people (society), and planet (environment). To realize this society, Ricoh has identified seven material issues in two areas: “Solving Social Problems through Business” and “Sound Management Infrastructure,” and has set 16 ESG subject-related targets to work toward resolving these issues. In 2020, ESG initiatives were positioned as future financial targets, one of the company's dual management objectives and regular financial targets. Since then, ESG indicators have been incorporated into Ricoh's executive compensation.

Ricoh included in the Dow Jones Sustainability World Index for five consecutive years

Ricoh included in the Dow Jones Sustainability World Index for five consecutive years

Tokyo, January 22nd, 2025 – Ricoh announced today that it has been selected for the fifth consecutive year to join the Dow Jones Sustainability World Index (DJSI World Index), one of the world's most recognized ESG (Environmental, Social, and Governance) indices.

DJSI, compiled by Dow Jones & Company and sustainability investment research firm S&P Global, was the first global sustainability index to assess a company's corporate sustainability from the economic, environmental, and social development perspectives.

DJSI reviewed approximately 3,500 major companies worldwide, selecting 321 companies for this year's DJSI World Index. Ricoh has also been included in the Dow Jones Sustainability Indices Asia Pacific Index (DJSI Asia Pacific) for seven consecutive years.

Ricoh's approach to sustainability is to pursue a sustainable society through a Three Ps Balance—Prosperity (economic), People (society), and Planet (environment). To realize this desired society, Ricoh has identified seven material issues in two areas, “Resolving social issues through business” and “Robust management infrastructure,” set 16 ESG targets in linkage with each material issue, and is implementing specific initiatives to achieve them. Based on these initiatives, Ricoh continued to receive high evaluations in the areas of “Governance & Economic,” “Environment,” and “Social.”

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