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Case Study: Grupo JOMI

Case Study: Grupo JOMI


Ricoh and Grupo JOMI co-created smart and efficient workspaces tailored to the needs of the Salvadoran company, offering computer management, process automation, and printing services. This collaboration has become an example of digital transformation in the pharmaceutical and consumer goods sector.

History and Context

GRUPO JOMI is a Salvadoran company with a regional presence that manufactures, distributes, and markets pharmaceutical and consumer products. Its history in the country began in 1986, with the vision of Don Oscar and Doña Mirian, who, with great sacrifice and hard work, acquired the Guadalupe pharmacy, which already represented Tetracycline 250 MK, a highly demanded and recognized medication in the country. Almost 40 years later, GRUPO JOMI has become a solid company with around 500 employees and a chain of more than 40 pharmacies (Farmacias La Vida). It is a source of pride for El Salvador.

Business Challenge

The renowned pharmaceutical company GRUPO JOMI had identified a critical challenge in its billing process. To ensure that its new ERP system would function optimally in its 36 pharmacies distributed throughout the country, it was essential to make a significant investment in modernizing the technological tools used at the points of sale.

Following an analysis by the Ricoh team, it was determined that the current computers at the cash registers did not meet the standards required to support the advanced functionalities of the new ERP. Therefore, it was of utmost importance to provide each of the pharmacies, as well as the central laboratory, with modern and efficient equipment. This includes computers, but in addition to this, the need for ticket printers that are not only fast but also offer quality and durability in the printing of each ticket was identified.

Ricoh Solution

Ricoh presented a comprehensive solution to the customer, wich includes Device Management as a Service (Ricoh DaaS) with 38 DELL computers (Ricoh LATAM partner, Titanium Partner). Complementing this, the ticket and label printing process for pharmacies was automated with thermal printers and smart multifunction devices from Ricoh for higher quality copies and prints and greater agility in document digitization in the workplace.

This technological upgrade guarantees the capacity and quality necessary for the optimal functioning of cash registers in all branches, speeding up the issuance of invoices at points of sale.

The office printing equipment is not only modern but also offers versatility and speed, enabling efficient document management from the cloud.

This investment not only optimizes processes but also raises the level of customer service, maintaining customer loyalty.

Results (Benefits of the customer)

JOMI, S.A. DE C.V. has experienced a significant transformation since implementing its new ERP system, supported by the installation of state-of-the-art equipment. With fast computers and warranty management and user support services, the company now processes transactions efficiently, improving the customer experience and maintaining business continuity.

Thanks to thermal printers, JOMI can issue tickets and purchase receipts quickly and reliably. Unlike other equipment, the ink in these printers is wear-resistant, ensuring the durability of the documents issued. The upgrade has reduced maintenance costs associated with the previous machinery, thereby increasing operational efficiency. The installed equipment has improved performance, allowing JOMI to serve its customers more quickly.

Without hesitation, RICOH and JOMI co-created smart and efficient workspaces tailored to the needs of the Salvadoran company in the pharmaceutical and consumer goods sector. In addition to improving workflows, this transformation is yet another example of how Ricoh's solutions and services contribute to and empower our customers to successfully achieve their corporate goals.

Ricoh Latin America, and JOMI, S.A. acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

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Case Study: BTG Pactual

Case Study: BTG Pactual

Case prepared by Lorena Palma, Ricoh Chile.

History and Context

BTG Pactual is Chile's largest investment bank and one of Latin America's leading asset management companies. With a strong presence in Latin American and global financial markets, the company has raised capital, conducted public offerings, and completed blocks of shares in recent years, accumulating billions of dollars in transactions.

Business Challenge

BTG Pactual had a document management process, with a provider that delivered the service, but with response times that did not meet consumer needs. As systems were modernized and new input flows appeared, the volume of documents grew exponentially, quickly exceeding the system's capacity.

There was a high degree of dependence on the provider, even for minor changes, a lack of technical support, and poor knowledge transfer to internal users.

One of the financial institution's employees tells us: “We received such a high volume of documentation online that the system couldn't cope, the plug-ins weren't well managed, there was no visibility of the new information, and it became difficult to manage the bank's valuable information.”

Critical phase: unnecessary costs and low efficiency

Before implementing a new solution, BTG Pactual began with a “first layer” of digitization using scanners leased from the previous company.

However, due to a lack of knowledge and guidance, the company ended up investing a lot of money in tools and processes that did not solve the underlying problems.

This stage, marked by poorly informed decisions, represented a high expense without sustainable benefits. The experience created an urgent need to switch to a more efficient and flexible solution.

Ricoh Solution

To meet BTG Pactual's needs, Ricoh implemented a comprehensive Document Management solution with Ricoh Smart Flow, along with ongoing support, migration services, and high-level after-sales service (Workplace Managed Services).

Results

With this Ricoh solution, BTG Pactual has achieved greater efficiencies in its processes, resources, and time, such as:

  • Implementation of a new document management system that is much more cost-effective.
  • Significant reduction in operating costs compared to the previous solution and a massive data migration.
  • The new system enabled greater traceability, error analysis, and operational autonomy.
  • Technical support hours were significantly reduced, and internal users achieved greater self-management, improving service quality.

BTG Pactual completely transformed its document management, moving from a limited, costly, and dependent environment to a modern, economical, and adaptive solution. With Ricoh's support, the company not only successfully migrated thousands of documents but also regained control of its information, optimized resources, and established a solid technological foundation for future digital challenges.

This is a clear example of how Ricoh LATAM accelerates digital adoption in the financial sector through process automation and document management to increase productivity and deliver better experiences through technology, co-creating smart and secure workspaces with companies such as BTG Pactual.

Ricoh Latin America, and BTG Pactual acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: TOLEDANO/PRONACA

Case Study: TOLEDANO/PRONACA

Prepared by Adrian Aguilar, Ricoh Panama

TOLEDANO/PRONACA entrusted Ricoh with the design, supply and implementation of its 14 videoconferencing rooms and the open auditorium, which included cameras, ceiling speakers and digital signage equipment in Plaza del Este, in addition to the digital signage solution for internal corporate communications in 4 remote sites, which allowed a better user experience in the use of the audiovisual rooms, ease of communication with the corporate in the various subsidiaries.

This implementation was carried out through Managed Services for Audiovisual Solutions that included technical support and preventive and corrective maintenance for all their audiovisual rooms to avoid interruptions or mishaps during presentations, this allowed them to focus on their day to day entrusting Ricoh to support their audiovisual solutions.

History and Context

Toledano was founded in the 1950s by Don Isaac Toledano and established itself as one of the leading poultry companies in the country. Over time, it diversified its offer to other meats and sausages, investing in technology and quality standards. It later joined the Melo Group, strengthening its production and distribution capacity. Today it is a recognized brand throughout Panama, with national presence and commitment to sustainability and the community. In 2019 Pronaca (Ecuador) and Corporación Multi Inversiones (Guatemala) consolidated the La Estancia consortium, acquiring a relevant participation in Productos Toledano. Although the Toledano family maintains control and management, La Estancia assumes operational level with greater capital, experience and international best practices.

Business Challenge

Toledano, a brand with more than 70 years of history in Panama, was going through a new stage of growth. With the integration of subsidiaries, new product lines and an increasingly dynamic operation, the need to be aligned as a team became more urgent than ever.

Their conference rooms were the meeting point for important decisions, strategic plans and connections with different regions.

Technology did not keep up with the speed of their ideas. Meetings were interrupted by technical details. Presentations did not flow as they should. Internal and external communication did not reach everyone equally, especially in remote locations. And most critically, the teams' time and energy was going into solving problems, instead of focusing on what was really driving the business.

That's when Toledano understood that he needed more than beautiful spaces or modern screens. He needed a real transformation in how they connected, listened, and collaborated regardless of location.

RICOH Solution

It was at that inflection point that Toledano decided to take the plunge. And it did so by relying on a strategic partner that understood both its vision and its challenges: Ricoh.

Ricoh undertook the design, supply and implementation of its 14 conference rooms and open auditorium in Plaza del Este, Panama. It was a comprehensive solution that included smart cameras, ceiling speakers, and digital signage systems, designed to provide a seamless, uninterrupted experience.

But the transformation was not limited to a single venue. Toledano also integrated the digital signage solution at 4 remote sites, allowing internal communication to reach all staff clearly and consistently, no matter where they were.

All of this was backed up by Ricoh AV Managed Services: technical support, preventive and corrective maintenance ensuring that each room is always ready to go. No hiccups. No distractions. With total confidence.

Results

Thanks to this solution, Toledano achieved:

  • A much smoother experience for its users during meetings and presentations.
  • Better connection and coordination with corporate and its different subsidiaries.
  • More effective internal communications at all points of operation.
  • A team focused 100% on their business, knowing that Ricoh took care of the rest.

Today, Toledano not only has better spaces. It has a strengthened collaborative culture, aligned with its growth rate and prepared for what is to come. More efficient meetings without technical interruptions, better internal communication, even in remote locations, increased team productivity by focusing on the essentials, reduced response times to incidents, resource optimization by outsourcing audiovisual management, better experience for users and visitors.

"Thanks to the implemented solution, now our meetings, whether face-to-face or remote, take place with professional quality audio and video. The technical problems that previously affected our communication have been resolved, allowing us to focus on business without interruptions. We thank Ricoh for making this improvement possible." - Cesar De Leon, Investment and Efficiency Project Manager.

Ricoh Latin America, and TOLEDANO/PRONACAT acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case Study: Educational Digital Transformation at Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT

Case prepared by Patricia Rosales, Ricoh Costa Rica

History and context

With more than 30 years of experience, Complejo Educativo Bilingüe Nueva Esperanza has established itself as a private educational institution of reference in Costa Rica. At its side, Colegio Educativo CIT, with more than a decade of experience, has contributed an innovative technical and academic vision. Together, these institutions impact more than 2,600 students and 4,000 families, being fundamental pillars in the formation of new generations.

In an increasingly digitalized world, both institutions faced a common challenge: to adapt their pedagogical methods to the 21st century, where technology is not only a tool, but a language that students have already mastered.

Challenge

The main challenge was to transform the traditional classroom into a dynamic, interactive, student-centered space. This involved:

  • Overcoming passivity in the classroom.
  • Integrate active methodologies that encourage participation.
  • Train teachers as digital pedagogical mediators.
  • Incorporate state-of-the-art technology without losing the human and academic focus.

Solution Implemented

The answer came with a strategic alliance with Ricoh, a company that went far beyond being a technology supplier. Ricoh became an integral partner in the digital transformation process.

Key actions:

Benefits Obtained

The results were remarkable and measurable:

  • 90% increase in student participation in the classroom.
  • Increased collaboration between teachers and students.
  • Teachers empowered with technological tools and active methodologies.
  • Streamlined and automated administrative processes.
  • A more inclusive, modern and motivating learning environment.

Expansion and Future

Thanks to the success of this transformation, both institutions project:

  • Expand the use of interactive technology to all educational levels.
  • Strengthen the continuous training of teaching staff in pedagogical innovation.
  • Explore new educational artificial intelligence tools to personalize learning.
  • To consolidate Ricoh as a long-term strategic partner, not only in technology, but also in educational vision.

Conclusion

For Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT, Ricoh was not just a supplier. It was a partner in the educational transformation journey. This partnership has demonstrated that when technology is integrated with purpose and vision, the impact on education is profound, lasting and truly transformative.

Ricoh Latin America, Complejo Educativo Bilingüe Nueva Esperanza and Colegio Educativo CIT acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

Case Study: Grafica Maguncia

Case Study: Grafica Maguncia

Prepared by Sol Rodriguez, Ricoh Argentina

History and context

Gráfica Maguncia was born in 1983 as a publishing house specialized in logistics and transport economics. Over the years, it evolved into a creative boutique and, in 1996, it became an integral printing company, editing, designing and printing its own products. Among its first milestones was the production of teacher training books for the National Ministry of Education.

Located in Balvanera, a strategic area with high educational density, Maguncia today offers printing solutions for institutes, universities, creative agencies, embassies and leading commercial brands. Over time and with the impulse of the production manager, Pilar Brandi, they have been able to adapt to technological changes to stay at the forefront of the industry, migrating from traditional offset to the digital world.

Business challenge

The relationship with Ricoh began in 2018, during the launch event of the Ricoh Pro C9200 industrial color printer. At the time, in an increasingly competitive environment, Mainz was facing the need to expand its production capacity, improve its lead times and diversify its offering with high-quality technology. They were also looking to partner with a reliable supplier, offering efficient after-sales support, availability of supplies and affordable spare parts.

Ricoh Solution

To accompany the growth of its operation and respond to the needs of its customers, Gráfica Maguncia progressively incorporated different high-volume printing solutions, consolidating a robust and versatile technological infrastructure.

They started with two Ricoh Pro C5100s production printers and then added a Ricoh Pro 8200, a Ricoh Pro 8220, a Ricoh Pro L5160e plotter and finally the Ricoh Pro C5300s, which completed their machine fleet.

"We decided to continue with the 5000 line because it is very versatile and of unquestionable print quality. Being able to work with paper from 60 to 360 grams and synthetic substrates makes it an agile tool for both short and medium runs. It is an economical, reliable and high-performance machine," says Luis Brandi, owner of the printing company.

Results

Thanks to Ricoh solutions, Gráfica Maguncia achieved:

  • Significantly raise the quality of its products
  • Reduce operating times
  • Expand your service offering
  • Optimize your workflow
  • Consolidate as a reliable supplier for demanding customers

Luis Brandi highlights: "Having solid equipment, available spare parts, affordable supplies and an after-sales service that is attentive to the customer's needs are what anyone involved in production values highly."

In addition, Luis told Ricoh that they have their sights set on continuing to innovate: "Mainz plans to incorporate 5th color production equipment, such as the Ricoh Pro C7500, to further expand its offerings to advertising agencies and creative bureaus".

This is another example of how Ricoh LATAM drives digital transformation in the graphic arts sector, accompanying its customers at every stage of growth. Gráfica Maguncia and Ricoh co-create innovative experiences in the workspace, increasing productivity, quality and responsiveness to an increasingly demanding market.

Ricoh Latin America and Grafica Maguncia acted together in support of the United Nations Sustainable Development Goals for a better future:

Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.

Would you like to know more?

Leave us your information and one of our experts will contact you.

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Ricoh named in TIME World’s Best Companies 2025 for employee engagement, growth and sustainability

Ricoh named in TIME World’s Best Companies 2025 for employee engagement, growth and sustainability

TOKYO, September 19, 2025 – Ricoh Company, Ltd. today announced it has been named in the World’s Best Companies 2025 list, compiled by TIME and Statista. The ranking recognizes 1,000 organizations worldwide for outstanding performance across three areas: employee satisfaction, revenue growth and sustainability transparency. Ricoh’s placement underscores its commitment to creating a workplace where employees can find fulfillment through work — ranking in the top 26% of overall and 11th in the IT, Electronics, Hardware & Equipment sector for employee satisfaction. This marks Ricoh’s second inclusion on TIME World’s Best Companies list, following its inclusion in 2023.

“I believe that supporting our customers on their fulfillment through work journey begins with our employees experiencing it themselves. This year’s recognition on TIME’s World’s Best Companies list reflects our employees’ high engagement and dedication to driving innovation in workplace services and promoting sustainability,” said Akira Oyama, president and CEO, Ricoh Company, Ltd. “I am extremely proud of how they support our customers in both improving productivity and fostering creativity. By aligning ESG with business growth, Ricoh will continue to strengthen the trust our customers, partners and communities have in us, and fundamentally pursue our Mission and Vision: Fulfillment through Work.”

The World’s Best Companies ranking is based on a comprehensive methodology that evaluates companies across three equally weighted dimensions:

  • Employee Satisfaction: Surveys were conducted in more than 50 countries, drawing on anonymous responses from about 200,000 employees via online panels. The assessment included direct and indirect employer recommendations and employee ratings covering image, atmosphere, working-conditions, salary, workplace and equality.
  • Revenue Growth: Eligible companies generated at least US $100 million in revenue in 2023 or 2024 and demonstrated positive revenue growth from 2021 to 2023 or 2022 to 2024.
  • Sustainability: Assessed using standardized KPIs from Statista’s ESG Database and targeted research.

This recognition adds to other honors Ricoh received from TIME in 2025, including World’s Most Sustainable Companies 2025, focused on ESG performance and transparency, and the Asia-Pacific’s Best Companies 2025, highlighting leading companies in the region. Together, these inclusions reflect TIME’s recognition of Ricoh from multiple perspectives: global overall performance, sustainability leadership and regional excellence in the Asia-Pacific.

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Ricoh named as one of TIME World's Best Companies of 2023

Ricoh Company, Ltd.

www.ricoh.com

1-3-6 Nakamagome, Ohta-ku, Tokyo 143-8555 Japan, Email: koho@ricoh.co.jp

Ricoh LATAM and LG Electronics team up to transform the audiovisual experience in Latin American workplaces

Ricoh LATAM and LG Electronics team up to transform the audiovisual experience in Latin American workplaces

Weston, August 25, 2025. –Ricoh LATAM and LG Electronics announce a strategic alliance to offer integrated information visualization solutions to enterprise customers in the Latin American region. The goal is to jointly create innovative and efficient experiences that drive smarter, more collaborative and sustainable workspaces.

As of June 2025, Ricoh LATAM added LG Electronics' information display solutions to its portfolio for its customers in Latin America. This offering includes: commercial and interactive displays, advanced technologies such as OLED and LED, and specialized software such as LG SuperSign (CMS) and LG ConnectedCare (RMS). This product portfolio is integrated with Ricoh LATAM's experience, services and capabilities in installation, design of customized solutions and extended warranty, with the purpose of accelerating digital transformation, optimizing communication and improving operational efficiency in workspaces in the region.

"With integrated hardware, software and managed services propositions, we help our customers focus on creative tasks that generate value, driving organizational growth and ensuring a simple and efficient user experience. This alliance with LG strengthens this commitment, by providing smarter and more sustainable work experiences, which promote collaboration, agility and productivity for people in any work environment," said Diego Imperio, President and CEO of Ricoh LATAM.

LG Electronics, a global leader in consumer technologies and business solutions, brings to this collaboration its expertise in digital signage, high-performance visual solutions, and CMS and RMS platforms such as LG SuperSign and LG ConnectedCare, which enable efficient and remote management of content and devices.

"At LG Electronics we are proud to generate this alliance with Ricoh LATAM to bring our products and solutions to more companies in Latin America. This collaboration represents an opportunity to drive the digital transformation of workspaces, with innovative technology that improves communication, efficiency and user experience," said Renaldo Costa Netto, B2B leader in LATAM for LG Electronics.

Thanks to this alliance, Ricoh customers in Latin America will have preferential access to LG's most innovative products such as interactive displays, state-of-the-art LED and OLED digital signage, and specialized software that provides a better experience for visual communication in meeting rooms.

In addition, Ricoh LATAM and LG Electronics will provide technical and commercial support at the regional level with training programs, enablement and joint marketing strategies, ensuring effective implementation and closely accompanying their customers in their digital adoption projects. This collaboration is designed to serve organizations of all sizes and sectors, including SMEs, large corporations, educational institutions, the healthcare sector and public entities, with a joint vision of exploring new business opportunities throughout the region.

About LG Electronics, Inc.

LG Electronics is a global innovator in technology and consumer electronics with a presence in 140 countries and an international workforce of more than 75,000 employees. LG's four companies (Home Appliance Solution, Media Entertainment Solution, Vehicle Solution, and Eco Solution) totaled global revenues of more than KRW 88 trillion in 2024. LG is a leading manufacturer of consumer and commercial products ranging from TVs, home appliances, air solutions, monitors, automotive components and solutions, and its premium brands LG SIGNATURE and smart LG ThinQ are household names around the world. Visit www.LGnewsroom.com for the latest news.

Press Contact:

LG Electronics México
Daniel Aguilar Gallego
Media & PR
Tel. 55-5321-1977
daniel.aguilar@lge.com

LG Electronics México
Daniela Medel
Media & PR
Tel. 56-6230-2485
daniela.medel@lge.com

Burson
Montserrat Valle
Sr Account Executive
Tel. 55-3100-4564
Montserrat.vallevargas@bursonglobal.com

Press Contact:

Ricoh LATAM
Kristal Piccolo
Regional Marketing Director
kristal.piccolo@ricoh-usa.com

Ricoh LATAM
Maria Alejandra Hernandez
Regional Corporate Communications
maria.a.hernandez@ricoh-la.com

Ricoh bets on growth in the Chilean market: inaugurates new offices and Innovation Lounge

Ricoh bets on growth in the Chilean market: inaugurates new offices and Innovation Lounge

Santiago de Chile, August 5, 2025 - Ricoh LATAM announced today the opening of its new headquarters in Chile, located in Santiago. The event was attended by the president and CEO of Ricoh LATAM, Diego Imperio, together with the General Manager of Ricoh Chile, Patricio Fernandez. The new headquarters represents an investment of more than one million dollars. It is an innovative, inspiring and collaborative workplace that allows the more than 420 employees to live firsthand an exceptional technological experience in the workplace with Ricoh solutions and equipment.

Within the offices, the "Ricoh Innovation Lounge" (RIL), a pioneering space that allows customers, partners and internal teams to co-create and explore customized technology solutions to increase productivity, was also integrated.

The Ricoh Chile office, as well as the other 5 offices recently opened by the company (in Brazil, Costa Rica, Mexico, Argentina and Colombia) include:

  • Solutions to enhance the technological experience: such as printing services, electronic security, Device as a Service (DaaS), graphic communications, among others. Particularly in Chile, this technological experience is complemented by the capabilities acquired by Ricoh after the purchase of the company Videocorp, which include a showroom where customers can experience complementary solutions such as Drones for citizen security, intelligent meeting rooms, screens and state-of-the-art videoconferencing systems.
  • Process automation solutions: digitization software, document management and internal company processes such as marketing, human resources or finance.

"We are very proud to inaugurate our new offices in Chile, a country where we have been present for almost 40 years. This space is more than just an office: it is a concrete demonstration of how our solutions can transform the way we work every day. At Ricoh, we are committed to offering exceptional technological experiences to our clients, their collaborators and their own customers. These new offices integrate the technology, solutions and service we provide to make this possible," said Diego Imperio, president and CEO of Ricoh LATAM.

Patricio Fernandez, Country Manager of Ricoh Chile comments: "Today we are inaugurating our new offices in Santiago, a space designed to get even closer to our customers and their needs. We know that they are looking for operational efficiency, comprehensive solutions, national and regional coverage, as well as a solid portfolio with service support. Therefore, we will be inviting them to visit this space, where they will be able to experience live how the technological ecosystem of Ricoh and its partners adapts in a personalized way to the requirements of each organization".

With more than 1,500 square meters, this new headquarters is designed with advanced technology that responds to the demands of flexibility, agility and mobility of today's work teams, while ensuring operational continuity through high standards of security and regulatory compliance.

Commitment to the future of sustainable work

Sustainability is deeply integrated into the way Ricoh operates and innovates, and this is seen in its new offices in Latin America and around the world. At the operational level, the company works continuously to reduce its environmental footprint, optimize resources and promote responsible practices throughout its value chain. In addition, it offers solutions designed to help its customers achieve their own sustainability goals, ranging from efficient printing to digitization, automation and intelligent space management.

The company recently received the highest rating from EcoVadis, the world's most trusted provider of corporate sustainability ratings. This is the first time Ricoh has received the "Platinum" rating, following ten consecutive years of Gold ratings from 2014 to 2024.

The EcoVadis assessment evaluates more than 150,000 companies worldwide against 21 sustainability criteria in four main themes - Environment, Labor & Human Rights, Ethics and Sustainable Procurement.

Expert and regional support

In Chile is the first Ricoh Center of Excellence in Latin America, a strategic internal area created to accelerate technology adoption throughout the region and to centralize knowledge, best practices, innovation and technology in key areas such as Electronic Security and Pro AV.

In the words of Felipe Hoyuela, Country Manager of Videocorp, a Ricoh Company: "From the center of excellence we seek to accompany and advise the direct operations of Ricoh throughout Latin America so they can offer a portfolio and a specialized service in audiovisual solutions and electronic security. We are experts in these areas and we bring that knowledge to our more than 17.000 customers in the region".

Another of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services, certified experts in 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of IT infrastructure, processes and collaboration rooms of all companies, regardless of their size.

Ricoh LATAM launches CloudStream: the new secure, serverless, future-oriented cloud printing solution

Ricoh LATAM launches CloudStream: the new secure, serverless, future-oriented cloud printing solution

Weston, 17 July 2025 – Ricoh LATAM announces the launch of Ricoh CloudStream, a secure, serverless, multi-brand cloud printing solution designed to meet the growing efficiency, sustainability and security needs of organizations in Latin America.

Traditional print management, based on local servers, generates high operating costs and a significant burden for IT departments. Ricoh CloudStream eliminates this complexity by offering a fully integrated cloud printing platform that is compatible with Ricoh and non-Ricoh equipment, facilitating deployment without the need to replace existing infrastructure.

"At Ricoh, we understand that IT teams need solutions that reduce their operational burden and contribute to the strategic objectives of their organizations. CloudStream is designed to offer just that: a printing experience that is simple, flexible, secure and optimized for the modern workplace," said Mario Raxón, Ricoh LATAM.

A new cloud-based printing experience

Ricoh CloudStream makes it possible to manage the printing environment from anywhere in complete security. Thanks to its architecture, users can print from any device, anywhere, anytime; from printing from their phone or tablet, using a universal driver on their PC or MAC and even uploading their documents to a web portal. This functionality is key for hybrid environments, where mobility and flexibility are essential.

Key benefits of Ricoh CloudStream:

  • Advanced security: Ricoh CloudStream protects data using security technologies based on the ZeroTrust model. Automatic updates ensure efficient and secure operation, aligned with global best practices for technology governance.
  • Cost savings: By eliminating local servers, acquisition, maintenance and energy costs are reduced. Companies optimize their infrastructure investment and free resources for other strategic priorities.
  • Sustainability: Cloud printing with print rules, allows reducing paper and energy consumption, supporting conscious print policies and minimizing the environmental footprint, in line with organizations' ESG objectives.
  • Intelligent management: Includes remote monitoring and reporting tools on device usage, status and performance. This data enables informed decisions to improve operational efficiency. The administrator can create workflows with capture fields, so users can categorize their scanned documents from the source and send them directly to their final repository.
  • Increased end-user satisfaction: Users can easily access any authorized printer, and can manage their jobs from a web portal, improving the experience and productivity, especially in environments with a distributed or mobile workforce.

With Ricoh CloudStream, Latin American organizations can take the next step towards digital transformation, without compromising security, efficiency or sustainability. This solution is part of Ricoh's comprehensive portfolio of services, backed by more than 80 years of global experience in technological innovation.

Ricoh LATAM Announces New RICOH Pro C5400 Series, Faster, More Accurate and Sustainable Color Production Printers

Ricoh LATAM Announces New RICOH Pro C5400 Series, Faster, More Accurate and Sustainable Color Production Printers

Weston, July 15th, 2025 – Ricoh LATAM today announced the launch of the new RICOH Pro C5400 series of colour production printers. This new generation combines increased operating and production speed with optimized usability, designed to meet the diverse needs of business and business operations.

Building on the high output speed and excellent paper handling of its predecessors – the RICOH Pro™ C5310S, C5300S and Pro C5300SL – the new Pro C5400 series offers significant improvements in its core performance.

Designed for commercial printing applications, this high-quality production printer offers greater image registration accuracy, thanks to greater stability in the paper feed and more precise image adjustment functions.

The series is compatible with a wide variety of substrates, including coated paper, waterproof paper, envelopes, clear plastic folders, and long sheets up to 1,300 mm. This flexibility allows customers to meet a wide variety of needs in the production of promotional materials, with greater ease of use and operational efficiency, also contributing to the growth of their revenues.

Key improvements include:

  • Drastically reduced warm-up time: from 120 seconds to just 26 seconds¹ on the Pro C5410S and 30 seconds¹ on the Pro C5400S.
  • Improved scanning speed: duplex scanning of up to 300 pages per minute, with AI-powered orientation detection and continuous scanning of small documents such as business cards.
  • More intuitive touch interface, significantly improving usability.
  • New paper configuration interface, ensuring consistent print quality.
  • Finisher with staple-free binding, an industry-first feature*² that uses water to moisten and press the paper: up to 16 sheets in corner binding and 12 in double binding.
  • Envelope merge option, enabling faster printing and higher productivity.
  • More compact folding unit, only 209 mm wide (less than half the width of the previous model).
  • Improved paper transport stability and image registration accuracy in duplex printing and long sheets, thanks to a redesigned vacuum feed tray.
  • More accurate image alignment with trapezoidal and right-angle correction functions.
  • Simplified adjustment of transfer conditions, reducing pre-print preparation time.

In addition, this series has increased the use of recycled materials by more than five times compared to its predecessor, which contributes to customers' environmental initiatives.

“The new Pro C5400 series offers increased production capacity and versatility, designed to help commercial and business operations expand their capabilities," said Angel Bustamante, Vice President of Graphic Communications Group at Ricoh LATAM. "Print environments must respond consistently and flexibly to a growing demand for short-run applications. Comprehensive enhancements are focused on delivering consistent, high-level print quality on a variety of substrates, enabling businesses to achieve reliable results, time and time again.”

The RICOH Pro™ C5400 series will be commercially available in Latin America from July 2025.

Ricoh named in TIME World's Most Sustainable Companies of 2025

Ricoh named in TIME World's Most Sustainable Companies of 2025

Tokio, 8 July 2025 – Ricoh today announced its inclusion in the TIME World's Most Sustainable Companies of 2025. Out of an expanded pool of 5,700 companies, Ricoh ranked 148th, improving from 151st out of 5,000 in 2024. This recognition underscores Ricoh's global leadership in transparency, stewardship, and its ongoing commitment to achieving a sustainable society through comprehensive environmental, social, and governance (ESG) initiatives.

Compiled by TIME Magazine and research provider Statista, the ranking highlights companies that prioritize sustainability and advance corporate responsibility. Considering factors such as revenue, market capitalization, and public prominence, the 2025 evaluation assessed more than 5,700 of the world’s most influential companies across over 20 key performance indicators covering environmental, social, and governance dimensions.

Ricoh was also recently included in the Dow Jones Sustainability World Index (DJSI World) for the fifth consecutive year and recognized with double A score for climate action and water security leadership in CDP A List for the second consecutive year, in addition to its 2020 validation from the Science Based Targets initiative (SBTi).

Ricoh promotes sustainability through its Three Ps Balance—Prosperity (economy), People (society), and Planet (environment). To help realize a sustainable society, Ricoh has identified seven material issues in two key areas: “Resolving social issues through business” and “Robust management infrastructure.” It has also set 16 ESG targets linked to these material issues. By aligning ESG and business growth, Ricoh continues to strengthen its sustainability strategy.

Ricoh calls for action for the planet with “Global SDGs Action Month” initiative

Ricoh Leads "Global SDGs Action Month"

Weston, June 16th, 2025 – Ricoh today announced the launch of Ricoh Global SDGs Action Month 2025, dedicating the month of June to advancing the United Nations Sustainable Development Goals (SDGs) through employee-driven initiatives around the world.

The Ricoh Group places the enhancement of corporate value through resolving social issues at the core of its business strategy. This annual initiative reflects Ricoh's commitment to sustainability and responsible business practices across all regions and operations.

Since 2006, Ricoh has held annual environmental events during Global Eco Action Month, coinciding with World Environment Day in June. In 2019, the program was renamed Ricoh Global SDGs Action, to reflect an expanded focus beyond environmental and decarbonization efforts, addressing a broader range of social issues. 2025 marks the 20th year of this evolving initiative.


This year's theme, “Take action to empower Fulfillment through Work,” encourages all employees, including senior leadership, to reflect on work-related social challenges and take both individual and collective action. This aligns with our mission of understanding and transforming how people work to unleash human potential and creativity for a sustainable future. Ahead of the initiative, Akira Oyama, President and CEO, shared a video message with employees worldwide, expressing his aspirations for the program.

Oyama says: “I ask you to take a moment to imagine the people your work ultimately supports, and to reflect on what you can do to contribute to their Fulfillment through Work. Even small actions matter. When we all act together, those small steps add up to something powerful. Let's come together as One Ricoh to support the transformation of work and empower Fulfillment through Work for our customers.”

"At Ricoh, we believe that true business progress goes hand in hand with sustainable development. SDG Action Month is an opportunity to reaffirm our commitment to the Sustainable Development Goals and demonstrate, with concrete actions, how technology, innovation and collaborative work can generate a positive impact on our communities and the planet," says Diego Imperio, President and CEO of Ricoh LATAM.

Sustainability is part of Ricoh's DNA and is deeply integrated into its business strategy. Through technological solutions, Ricoh LATAM helps its customers reduce their environmental impact, optimize resources and transform their operations responsibly. We invite all organizations to join us in this commitment by adopting technologies that not only improve productivity, but also actively contribute to a more sustainable future for all.

Ricoh LATAM launches the new IM C401F, designed for excellent workplace experience

Ricoh IM C401F: Innovation for the Hybrid Workplace

Weston, June 9th, 2025 – Ricoh LATAM launched the RICOH IM C401F, a compact A4 color multifunction printer (MFP) for hybrid work environments. With fast output, seamless cloud integration, and enhanced security, it delivers enterprise-grade performance in an easy-fit format, suitable for any workspace.

www.ricoh-americalatina.com

Built for modern teams, the IM C401F combines high-speed color printing, an intuitive 10.1” Smart Operation Panel, and strong data protection. It’s a practical, reliable solution for businesses looking to stay productive and connected—wherever work happens.

Key Features and Benefits:

  1. Fast, Reliable Output: Prints at 40 pages per minute (ppm) in color and 43 ppm in black and white. High-capacity paper trays and high-yield toner options reduce downtime and keep teams moving.
  2. Smart, Intuitive Interface: Features Ricoh’s latest 10.1” Smart Operation Panel with capacitive touchscreen, improved processing power, and Android OS—ensuring a consistent, user-friendly experience across Ricoh devices.
  3. Stronger Security by Design: Includes TPM 2.0 encryption, WPA3 Wi-Fi protection, and support for TLS 1.3 to safeguard data across networks, devices, and user access points.
  4. Cloud-Ready and Workflow-Enabled: Integrates with RICOH Smart Integration, enabling access to cloud apps, automated workflows, and device fleet management. Bluetooth 5.2 and mobile printing (AirPrint, Mopria®) ensure connectivity wherever users are.
  5. Built to Last: With robust build quality and long-life components engineered for demanding use.
  6. Sustainability Built In: Designed with the environment in mind, the IM C401F uses 10% post-consumer recycled plastic in its mainframe and 42% less plastic in its packaging. Energy-efficient design supports low power consumption and reduced carbon impact.
  7. Empowering Digital Workplaces: The IM C401F strengthens Ricoh’s commitment to enabling digital workplaces. As part of Ricoh’s intelligent MFP range, the IM C401F delivers consistent performance across office and remote locations, simplifying document workflows, reducing manual tasks, and helping businesses adapt to evolving workstyles.
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