Ricoh Accelerates Digital Adoption Through:

Digital Workflow

IT Services

Collaboration

Print Services

Tokyo, February 10, 2025 – Ricoh Company, Ltd. has been positioned by Gartner, Inc. in its 2024 Magic Quadrant™ for Document Management, report. This is the first time Gartner has published this Magic Quadrant™.

In today's rapidly evolving workplace, effective document management and process automation have become core components for competitive differentiation. Globally, businesses are facing unprecedented challenges: managing increasing volumes of digital and physical documents, ensuring regulatory compliance including protecting sensitive information, all whilst maintaining operational efficiency.

Gartner defines the Document Management market as the capabilities required of a provider to deliver the tools and practices used to capture, store, process, and access documents and content in support of personal, team and enterprise needs. Ricoh is one of 15 companies positioned within this Magic Quadrant.

The Ricoh Process Automation suite of IP configurable solutions enables the company to support customers around the world in making their people's time more productive and accelerating revenue realization. This is achieved by automating document-heavy processes, expediting repetitive tasks, streamlining business complexity, and enabling a digital workplace experience.

Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd., says: “In a global market where businesses are seeking to create their customers' experience, optimizing operational efficiency, effective document management and process automation solutions are more critical than ever. We believe this recognition from Gartner underscores the effectiveness of our offerings in solving the diverse business challenges facing our customers.

We are committed to creating people-first workspaces that enhance business performance and inspire individual potential. That's why we will continue to invest in our digital services and technologies to adapt our solutions to evolving customer needs.”

Gartner's Magic Quadrant reports are the culmination of rigorous, fact-based research in specific markets. Manufacturers are classified into four quadrants: Leaders, Challengers, Visionaries, and Niche. The research enables you to take full advantage of market analysis aligned with your unique business and technology needs.

Click here to download your complimentary copy of the 2024 Gartner® Magic Quadrant™ for Document Management

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Document Management, Tim Nelms, Marko Sillanpaa, Max Goss, Chris Jackson – 18 December 2024.

Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Weston, 10th February 2025 – Investing in process automation software will be an IT priority for companies across all industries by 2025 due to the agility demanded by today's markets. According to recent studies, 94% of professionals in organizations would prefer to use a single unified platform that integrates their applications and creates automated workflows. This would avoid dependence on multiple disconnected systems, which often result in longer manual work times, loss of information, and lack of visibility.

In this context, artificial intelligence (AI) is crucial in driving continuous improvement, a key element in optimizing digital processes. Digital process automation is booming as companies look to digitize their operations to prioritize customer experience, foster innovation and drive digital transformation. Basic back-end integration, collaboration tools, and cloud-based architecture are critical to sustaining this evolution.

Aware of these challenges that affect many organizations in Latin America to accelerate their digital transformation, Ricoh LATAM has developed Ricoh Smart Flow, a comprehensive solution that transcends the concept of platform or tool, as it includes personalized consulting tailored to the specific needs of each type of company, custom digital technology design and specialized technical support. Ricoh Smart Flow has a version for small and medium-sized companies, which focuses on transforming their processes from the handling of physical documents and manual processes to more agile and secure ways of managing information, facilitating work both in the office and outside it (hybrid work).

For large enterprises, the Ricoh Smart Flow Enterprise version is now available that focuses on creating a fully unified digital process automation experience in which teams from any department within the organization (HR, sales, finance, logistics, etc.) can become more productive, collaborative, and efficient. With Ricoh LATAM's complete end-to-end automation and orchestration capabilities, business leaders eliminate application silos and improve access to processes and workflows, no matter where information is stored.

“At Ricoh LATAM we differentiate ourselves in the market because we co-create the solution with our customers. This means that we do not sell a tool or software, but rather our teams of experts and specialists, depending on the sector and size of the company, first analyze in depth the process automation needs, then custom design the Ricoh Smart Flow Enterprise solution to meet them, and, together with the client, we work at each stage to ensure a successful implementation. This holistic approach to meeting the particular digital transformation needs of companies has led us to drive the digital acceleration of multiple organizations in the region, and to be considered their strategic partner for growth in their markets.”, explains Alejandro Tomás, Vice President Strategic Sales Channels at Ricoh LATAM.

How does Ricoh Smart Flow Enterprise work?

Ricoh Smart Flow Enterprise uses workflow rules to collect information from and store it in various backend systems. Business professionals no longer need to switch between multiple interfaces; instead, they interact with a single, centralized interface. Once fully implemented, workflows from a single department within an organization, multiple areas or even multiple organizations are automatically integrated and all users access the same information at the same time.

Ricoh LATAM can manage projects from start to finish, covering every stage of the process. From the initial capture, which may include the use of multifunctional equipment, scanners, or QR and RFID reading devices, to the digitization and organization of the information, we offer comprehensive and customized solutions.

An Integrated Approach to Process Automation

As part of its service, Ricoh LATAM develops portals tailored to the specific needs of each client. An outstanding example is the case of a company for which a complete supplier portal was designed. The Ricoh LATAM team was in charge of receiving physical invoices, digitizing them and uploading the data to the portal. Subsequently, an automatic approval process was configured, and exceptions were managed, integrating everything into the company's ERP. During each stage, Ricoh LATAM provided functional and technical support, ensuring the success of the project.

This comprehensive approach is a distinctive value of Ricoh LATAM. The company does not limit itself to offering software; it ensures that it provides a complete, customized solution with continuous support from start to finish.

“Undoubtedly, one of the biggest challenges for companies today is the inefficiency generated by disconnected systems, which limits agility, productivity, and growth. At Ricoh LATAM we are experts in hyper-automation, we create connected solutions based on the particular needs of customers to make their business processes more agile and efficient. Hyper-automation allows you to integrate applications and bypass disconnected legacy systems, make faster and more informed decisions, and reallocate resources to higher-value tasks. On an organization-wide scale, this helps increase innovative thinking and break down internal silos. Most importantly, we accompany the client on every step of their process automation journey, from analyzing processes and providing recommendations for improvement, to supporting and maintaining the implemented solutions,” explains Pablo Barrantes, Regional Process Automation Manager for Ricoh LATAM.

Tokyo, January 30, 2025 – Ricoh announces that it has been selected as one of the 100 most sustainable companies in the world by the annual “Global 100” ranking published by Corporate Knights, a Canada-based research firm focused on promoting a sustainable economy. In this 2025 edition, Ricoh ranks among the top of the group of computer and peripheral manufacturers. This is the thirteenth selection for Ricoh, which has been recognized for ten consecutive years from 2005 to 2014, and three successive years since 2023.

The Global 100 annual ranking of the world's most sustainable corporations published by Canada-based Corporate Knights. The assessment is executed across 25 key indicators that cover resource management, employee management, financial management, sustainable revenue and sustainable investment, and supplier performance. The assessment results are announced yearly during the World Economic Forum's annual meeting in Davos, Switzerland. Some 8,359 publicly traded companies with revenues of more than US$1 billion were evaluated for the 21st annual ranking, the 2025 Global 100.

Mikako Suzuki, Corporate Officer in charge of ESG and Risk Management at Ricoh Company, Ltd., says: “This recognition is a testament to Ricoh's continuous and accelerated commitment to sustainability that stems from our strategic policy to align ESG with business growth. We are honored to be recognized again, and we believe our sales expansion of sustainable products and services and long-standing commitment to advocacy activities in the field of climate change led to this selection. Ricoh is excited to continue our contribution in solving social issues and achieving the Sustainable Development Goals through its business activities.”

Ricoh's approach to sustainability is to achieve a sustainable society by balancing the three Ps: prosperity (economic), people (society), and planet (environment). To realize this society, Ricoh has identified seven material issues in two areas: “Solving Social Problems through Business” and “Sound Management Infrastructure,” and has set 16 ESG subject-related targets to work toward resolving these issues. In 2020, ESG initiatives were positioned as future financial targets, one of the company's dual management objectives and regular financial targets. Since then, ESG indicators have been incorporated into Ricoh's executive compensation.

Tokyo, January 22, 2025 – Ricoh announced today that it has been selected for the fifth consecutive year to join the Dow Jones Sustainability World Index (DJSI World Index), one of the world's most recognized ESG (Environmental, Social and Governance) indices.

DJSI, compiled by Dow Jones & Company and sustainability investment research firm S&P Global, was the first global sustainability index to assess a company's corporate sustainability from the economic, environmental, and social development perspectives.

DJSI reviewed approximately 3,500 major companies worldwide, selecting 321 companies for this year's DJSI World Index. Ricoh has also been included in the Dow Jones Sustainability Indices Asia Pacific Index (DJSI Asia Pacific) for seven consecutive years.

Ricoh's approach to sustainability is to pursue a sustainable society through a Three Ps Balance—Prosperity (economic), People (society), and Planet (environment). To realize this desired society, Ricoh has identified seven material issues in two areas, “Resolving social issues through business” and “Robust management infrastructure,” set 16 ESG targets in linkage with each material issue, and is implementing specific initiatives to achieve them. Based on these initiatives, Ricoh continued to receive high evaluations in the areas of “Governance & Economic,” “Environment,” and “Social.”

Tokyo January 16, 2025 – Ricoh today announced it has been positioned in the Leaders Category of the IDC MarketScape: Worldwide Cloud Managed Print and Document Services Hardcopy 2024 Vendor Assessment (doc #US51572924, November 2024).

A premier global marketing intelligence firm, IDC evaluated vendors who had services and solutions including cloud-based managed print and document services, contractual print service models that target both enterprise and SMB, and delivery models including capabilities and strategies deployed by hardcopy vendors in support of direct engagements and channel-delivered print services programs.

The IDC MarketScape noted, «Ricoh continues to show leadership in driving workplace innovation across all areas of the print and document ecosystem» and «Ricoh is working across multiple office ecosystems to help customers drive digital transformation by simplifying content-driven processes through the automation of tasks» as being key differentiators contributing to the company’s position as a Leader. Additionally, the IDC MarketScape noted that «Ricoh should be considered by customers looking for globalized service delivery and consistent service quality across various geographies.»

«Ricoh’s position as a Leader in the IDC MarketScape for Cloud Managed Print and Document Services Hardcopy highlights the company’s ability to generate meaningful and innovative workplace services that continue to push the boundaries of what a print and document ecosystem can be» said Robert Palmer, Research Vice President: Imaging, Printing, and Document Solutions, IDC.«Their strategic approach and comprehensive solutions enable businesses to streamline processes and easily adapt to the ever-evolving needs of modern workplaces».

The IDC MarketScape identified several strengths exhibited by Ricoh supporting the company as a Leader with the report noting the following for each:

• Portfolio Breadth: «Ricoh looks to help customers drive digital transformation through its workflow and collaboration products, while promoting security, productivity, and sustainability.»
• Implementation and Delivery: «Ricoh’s global sales and professional services organization plays a pivotal role in identifying customer challenges and delivering tailored business solutions.»
• Extended Services:«Beyond traditional MPS, Ricoh offers a comprehensive range of services to support clients in their IT needs, including IT services, onsite print services, infrastructure services, cloud and security services, workflow services, and a full range of process automation services.»
• Geographic Footprint: «Ricoh offers an expanding pool of expertise with extensive global market coverage.»
• Global Alignment: «Ricoh aligns its cloud services portfolio across all regions, driven by global service needs and a goal to simplify and standardize the go-to-market approach.»

«We believe being recognized as a Leader in Cloud Managed Print and Document Services Hardcopy underscores our commitment to delivering best-in-class workplace services and solutions that empower businesses to optimize workflows and achieve their digital transformation goals for our customers, » said Takahiro Irisa, Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd. «We believe this recognition from the IDC MarketScape validates our dedication to innovation, customer-centricity, and driving measurable results for our customers.»

A leading provider of digital workplace services and cloud-based solutions to more than 1.4 million customers worldwide, Ricoh brings technology and people together to solve challenges for organizations seeking to modernize their print infrastructures and accelerate digital transformation.

For more information and to download an excerpt copy of the report, click here.

Weston on December 9, 2024 – The US publication Systems Contractor News (SCN) has positioned Ricoh in the top three audiovisual integrators in the world in 2024.

The SCN Top 50 Systems Integrators 2024 list provides an annual overview of the industry, highlighting the top companies offering solutions for various vertical markets globally. The ranking is based on the previous year's sales and expected revenue from enterprise AV systems installations in the current year.

www.ricoh-americalatina.com

The growth of Ricoh's business communications and collaboration services is part of its continued investment in expanding its portfolio of solutions for digital workspaces, which help meet customers' evolving needs for new work styles such as hybrid and remote.

It is also key to mention that for companies that are committed to robust technology and AV systems, it is important to ensure its constant and seamless operation with specialized audiovisual managed services. For example, with Ricoh AV Managed Services, organizations can have on-site and remote support for both audio and video tools and users.

Diego Imperio, President & CEO of Ricoh Latin America stated: "In today's interconnected world, collaboration and communication technologies are a must for many organizations, which is why we design and implement scalable solutions that drive digital adoption, frictionless collaboration and enable greater productivity in new workstyles".

“I am very proud of what we have achieved in LATAM. We are growing in this market with firm steps and now we are looking to position ourselves as leaders in the enterprise audiovisual market in Latin America. We are committed to growing our integration capabilities in audiovisual communications, either through organic growth of our business and investment in our own services and solutions, or through acquisitions such as Videocorp, a company with a strong position in this market in several countries in the region. Undoubtedly, this achievement reflects the experience and excellence that distinguish us in this dynamic and competitive market”, adds Diego Imperio.

Tokyo, October 23th 2024 - Ricoh announced today it has joined the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER), a general incorporated association in Japan, as a regular member. This not only allows Ricoh's various external stakeholders to anonymously report human rights grievance towards the company in English or Japanese through JaCER's Engagement and Remedy Platform, a non-judicial platform in compliance with the United Nations' Guiding Principles on Business and Human Rights, but also enhances Ricoh's response to human rights issues.

The Ricoh Group Human Rights Policy declares that Ricoh provides all stakeholders with a comprehensive whistleblowing system and grievance mechanism that enable the reporting of human rights concerns without fear of retaliation. In the past, Ricoh has been promoting initiatives to prevent and mitigate human rights violations by establishing a whistleblowing system, a supplier hotline, and other measures.

Moving forward, JaCER's Engagement and Remedy Platform and its expert support will be utilized, in addition to Ricoh's own reporting system for external stakeholders, for Ricoh to respond appropriately to human rights complaints from a wider range of stakeholders, while improving legitimacy and transparency.

Buenos Aires, October 10, 2024 -Ricoh LATAM, a digital services company of Japanese origin with more than 85 years in the global market, inaugurated in Argentina its Center for Innovation and Co-Creation of Technological Solutions called “Ricoh Innovation Lounge” (RIL) located in the offices that the company opened in 2019 with a total investment of more than USD 1,000,000, has a total of 472m2 where collaborators can have an exceptional technological experience with Ricoh solutions.

Ricoh Argentina's new RIL aims for customers to experience Ricoh technology in an immersive way, and to “co-create” and build together the solutions they need to accelerate their digital adoption; and thus increase their productivity, profitability and competitive advantage in today's markets. It is important to note that this is the fifth “Ricoh Innovation Lounge” that Ricoh LATAM opens since last year after Costa Rica, Colombia, Mexico and Brazil.

The Ricoh Argentina offices located in the heart of the technological district of the city of Buenos Aires, where the new RIL was inaugurated, were designed with high environmental, architectural and engineering standards, with the main objective of maximizing collaboration, productivity and creativity of employees.

From there, Ricoh Argentina serves its customers in all sectors through a value proposition of digital solutions and services that generate exceptional technological experiences in the workplace, as well as increase business productivity by automating processes.

“We are pleased to announce that we are already the fifth country in LATAM to have a Ricoh Innovation Center, this materializes the company's vision for digital workspaces. We know that many organizations in the country are in full digital transformation and our main challenge is to accompany our customers to boost the potential of their businesses and professionals through technology” said Tabobá Falero, Managing Director of the Southern Cone for Latin America at Ricoh.

Workspaces for collaboration and creativity without limits

Since its inception, Ricoh LATAM has always focused on connecting people, processes and technology, allowing companies to focus on accelerating their digital adoption. With this mission in mind, and with the intention that both employees and customers can see live the applicability of the Ricoh portfolio, the Ricoh Argentina offices were designed.

They include technology to meet the needs of flexibility, agility and mobility of employees, but also ensure business continuity through security and regulatory compliance. They are equipped with modern and intelligent meeting rooms, state-of-the-art videoconferencing solutions, as well as interactive screens. This allows employees to easily connect and collaborate across teams, schedules and locations, improving productivity and fostering innovation.

Ricoh LATAM's presence and commitment to Latin America

One of the most attractive points of Ricoh LATAM's value proposition is the support of its entire portfolio of solutions by Ricoh Managed Services, certified experts through 4 strategic centers in Latin America (Mexico, Uruguay, Colombia, Costa Rica) to maintain the optimization of the IT infrastructure, processes and collaboration rooms of all companies, regardless of their size.

These technical and operational services are provided throughout Latin America and to customers in other parts of the world, in 3 languages: Spanish, Portuguese and English. In addition, it offers support 24 hours a day, 7 days a week, as required by the business.