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The acquisition of the solution proposed by Ricoh has brought great benefits to Mundi Vacations, by allowing the centralization of its commercial management in a single place. This allows all the information to be updated and viewed in real-time by the entire team, eliminating the need to resort to different data sources. It is important to highlight that the technological solution, designed to the client's needs, covers three key areas:
In addition, the implementation time provided by Ricoh ensured that the Mundi Vacations travel agency could continue its operations without interruption, thus preserving the excellent experience it offers its customers. In short, this collaboration not only optimizes internal processes but also reinforces Mundi Vacations' commitment to quality and efficiency in customer service.
"The tool has proven to be an extremely practical and easy-to-use solution, which has allowed for its detailed customization to fully adapt to the company's specific needs. Thanks to its implementation, we have been able to automate key processes, such as generating reports more efficiently, monitoring sales, and identifying frequent customers, among other data that were previously managed manually. In addition, in our case, it has facilitated internal communication between team members to manage specific quotes and follow up on leads. We believe that there is still great potential to be explored in the tool, which will allow us to continue simplifying and digitizing processes, optimizing resources, and fostering the company's continuous growth".Mundi Vacations Representative.
Ricoh at a global level is a company committed to achieving the United Nations Sustainable Development Goals (SDG) by solving social problems through business with the sole purpose of achieving economic growth, a better planet. and a better society.
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