Ricoh LATAM drives the hyper-automation of processes to accelerate the digital transformation of companies
Ricoh LATAM drives the hyper-automation of processes to accelerate the digital transformation of companies in 2025. Take advantage of the agility demanded by today's markets.
Weston, 10th February 2025 – Investing in process automation software will be an IT priority for companies across all industries by 2025 due to the agility demanded by today's markets. According to recent studies, 94% of professionals in organizations would prefer to use a single unified platform that integrates their applications and creates automated workflows. This would avoid dependence on multiple disconnected systems, which often result in longer manual work times, loss of information, and lack of visibility.
In this context, artificial intelligence (AI) is crucial in driving continuous improvement, a key element in optimizing digital processes. Digital process automation is booming as companies look to digitize their operations to prioritize customer experience, foster innovation and drive digital transformation. Basic back-end integration, collaboration tools, and cloud-based architecture are critical to sustaining this evolution.
Aware of these challenges that affect many organizations in Latin America to accelerate their digital transformation, Ricoh LATAM has developed Ricoh Smart Flow, a comprehensive solution that transcends the concept of platform or tool, as it includes personalized consulting tailored to the specific needs of each type of company, custom digital technology design and specialized technical support. Ricoh Smart Flow has a version for small and medium-sized companies, which focuses on transforming their processes from the handling of physical documents and manual processes to more agile and secure ways of managing information, facilitating work both in the office and outside it (hybrid work).
For large enterprises, the Ricoh Smart Flow Enterprise version is now available that focuses on creating a fully unified digital process automation experience in which teams from any department within the organization (HR, sales, finance, logistics, etc.) can become more productive, collaborative, and efficient. With Ricoh LATAM's complete end-to-end automation and orchestration capabilities, business leaders eliminate application silos and improve access to processes and workflows, no matter where information is stored.
“At Ricoh LATAM we differentiate ourselves in the market because we co-create the solution with our customers. This means that we do not sell a tool or software, but rather our teams of experts and specialists, depending on the sector and size of the company, first analyze in depth the process automation needs, then custom design the Ricoh Smart Flow Enterprise solution to meet them, and, together with the client, we work at each stage to ensure a successful implementation. This holistic approach to meeting the particular digital transformation needs of companies has led us to drive the digital acceleration of multiple organizations in the region, and to be considered their strategic partner for growth in their markets.”, explains Alejandro Tomás, Vice President Strategic Sales Channels at Ricoh LATAM.
How does Ricoh Smart Flow Enterprise work?
Ricoh Smart Flow Enterprise uses workflow rules to collect information from and store it in various backend systems. Business professionals no longer need to switch between multiple interfaces; instead, they interact with a single, centralized interface. Once fully implemented, workflows from a single department within an organization, multiple areas or even multiple organizations are automatically integrated and all users access the same information at the same time.
Ricoh LATAM can manage projects from start to finish, covering every stage of the process. From the initial capture, which may include the use of multifunctional equipment, scanners, or QR and RFID reading devices, to the digitization and organization of the information, we offer comprehensive and customized solutions.
An Integrated Approach to Process Automation
As part of its service, Ricoh LATAM develops portals tailored to the specific needs of each client. An outstanding example is the case of a company for which a complete supplier portal was designed. The Ricoh LATAM team was in charge of receiving physical invoices, digitizing them and uploading the data to the portal. Subsequently, an automatic approval process was configured, and exceptions were managed, integrating everything into the company's ERP. During each stage, Ricoh LATAM provided functional and technical support, ensuring the success of the project.
This comprehensive approach is a distinctive value of Ricoh LATAM. The company does not limit itself to offering software; it ensures that it provides a complete, customized solution with continuous support from start to finish.
“Undoubtedly, one of the biggest challenges for companies today is the inefficiency generated by disconnected systems, which limits agility, productivity, and growth. At Ricoh LATAM we are experts in hyper-automation, we create connected solutions based on the particular needs of customers to make their business processes more agile and efficient. Hyper-automation allows you to integrate applications and bypass disconnected legacy systems, make faster and more informed decisions, and reallocate resources to higher-value tasks. On an organization-wide scale, this helps increase innovative thinking and break down internal silos. Most importantly, we accompany the client on every step of their process automation journey, from analyzing processes and providing recommendations for improvement, to supporting and maintaining the implemented solutions,” explains Pablo Barrantes, Regional Process Automation Manager for Ricoh LATAM.
