Over the course of 100-plus years educating students, Western Kentucky University generated a lot of paper. That in turn created woefully inefficient processes and potential security risks. Two departments were especially vulnerable: the Office of the Registrar and Human Resources.
Office of the Registrar
At WKU, student records were difficult to access and use. Whenever somebody requested a transcript from 1906-1990, employees had to walk to vaults and locate, copy and return the originals. Plus, older transcripts were on microfilm, making changes extremely difficult.