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Ricoh eService

The easy way to conduct your Ricoh business online

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With Ricoh eService, order materials for your equipment, track the status of your requests, and consult the status of your Ricoh equipments.
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Save time with Ricoh eService

The purpose of the Portal is to automate tasks related to the request for supplies, registration in AX (external Ricoh system), and assigning new users (administrators or regular users) to different Ricoh customers.

Ricoh eService online is a fast, simple way to conduct your Ricoh business. Access the information you need to complete tasks in one place — anytime, anywhere.


The customer portal provides:

Costs reduction

The portal enables our customers to make requests directly from their computer, Tablet or Smartphone. The following order types are supported:

  • Supplies under contract
  • Technical service
  • Billing Readings

Being able to manage it by its own account avoids having to call Ricoh to create such requests.


Increased efficiency of operations

The time it takes for our customers to enter an average portal request is much shorter than it would take if you had to call the Ricoh call center.

  • Works 24/7/365
  • You can track the status of your requests directly from the web
  • View usage statistics